Support Worker

NHS; Exeter; On-site; GBP 20,000 - 27,000; Full time

Job summary

A health service provider in Exeter is looking for a support worker to join the Crisis House Team. This role involves therapeutic engagement with service users in crisis and supporting them in managing their situations. Candidates should have an NVQ level 3 in Health and Social Care and possess strong communication and problem-solving skills. The position offers a supportive work environment and encourages applications from individuals with lived experience of mental health conditions.

Qualifications

• To complete the Care Certificate within the first 6 months of employment unless already obtained.
• Previous employment/experience of working with people in a caring situation or mental health services.
• Essential awareness of safeguarding principles.

Responsibilities

• Provide direct therapeutic engagement to service users in crisis.
• Assist in the day-to-day running of the Crisis House.
• Develop co-produced management plans with service users.

Skills

Communication skills

Problem solving skills

Ability to work with people

IT skills

Education

NVQ level 3 in Health and Social Care

Care Certificate

Job description

We have a great opportunity for a support worker to join our Crisis House Team based at Redhills House in Exeter.

Redhills Crisis House in Exeter offers a welcoming, safe and friendly environment for people who are experiencing a mental health crisis and who need a short period of intensive support away from home.

We are open 24/7 every day of the year.

Our main aim is to help you manage and resolve your crisis through assessment and treatment in a homely environment.

Main duties of the job

Main duties of the job

The support worker will provide direct therapeutic engagement to services users in crisis, supporting them in a co-constructed manner, to move away from the crisis point and focus on desired future goals and solution building.

As part of the Crisis House Team, you will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to contain their current crisis and build on existing skills and community links to further support their future management and wellbeing.

The support worker will assist in the day to day running of the Crisis House environment and will ensure that all service users maintain their activities of daily living.

The support worker will be supervised by the House Manager and will be closely supported as necessary in the management of risks and the deteriorating service user, by the Home Treatment team.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

• To complete the Care Certificate within the first 6 months of employment unless already obtained or evidence of equivalent agreed and signed off by the appointing manager at interview. If not, this will be a trainee position until successful completion
• Basic Education
• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• Other evidence of training or development relevant to working within mental health settings

Job description

Job responsibilities

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

• To complete the Care Certificate within the first 6 months of employment unless already obtained or evidence of equivalent agreed and signed off by the appointing manager at interview. If not, this will be a trainee position until successful completion
• Basic Education

Desirable

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• Other evidence of training or development relevant to working within mental health settings

Experience

Essential

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services

Desirable

• Previous care experience with people who have Mental Health difficulties.

Knowledge & Skills

Essential

• Essential Awareness of safeguarding principles
• IT skills
• Demonstrate an ability to make and sustain professional therapeutic relationships
• Good communication and listening skills
• Ability to work with people in a group and individual basis
• Demonstrate an ability and awareness to maintain personal boundaries Problem solving skills
• Able to plan work, time management, completing records and recording observations etc.
• To take leadership and direction from qualified staff.
• To participate in unsupervised tasks and provide accurate feedback to relevant parties
• To demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.
• To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner.
• To be patient and tolerant in challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Communication and Working Relationship Skills

• 1. Demonstrate an ability to make and sustain professional therapeutic relationships
• 2. Good communication and listening skills
• 3. Ability to work with people in a group and individual basis
• 5. Able to work in a team effectively

Experience

• 1. Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• 2. Previous care experience with people who have Mental Health difficulties.
• 3. Knowledge of mental health and a basic understanding of physical health presentations.

Qualifications

• 1. NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• 2. Other evidence of training or development relevant to working within mental health settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.