Support Worker

Black Country Housing Group; England; On-site; Full time

Job summary

A leading housing charity in England seeks Support Workers to join their team dedicated to aiding individuals with complex support needs. The role involves personal care, developing professional relationships, and maintaining accurate care records. Ideal candidates will have experience with learning disabilities and an NVQ Level 2 in Health and Social Care. The position offers flexibility with both full-time and part-time options available, and entails working evenings and weekends.

Benefits

28 days annual leave plus bank holidays

Enhanced weekend and bank holiday pay

Access to an Employee Assistance Programme

Staff recognition scheme and attendance reward

Life assurance programme and pension scheme

Learning and development opportunities

Qualifications

• Experience working with individuals having learning disabilities.
• Ability to handle budgets and manage money.
• Knowledge regarding the rights of individuals with learning disabilities.

Responsibilities

• Develop professional relationships with tenants to enhance self-esteem.
• Assist tenants with personal care and hygiene.
• Support tenants in domestic duties.
• Escort tenants to activities when needed.
• Report tenant concerns to senior staff promptly.
• Maintain accurate records relating to care and medication.

Skills

Experience of working with people with learning disabilities

Experience of maintaining budgets and handling money

Knowledge of the needs of those with learning disabilities

Understanding of the Supporting People and Quality Assessment Framework

Education

NVQ Level 2 in Health and Social Care

Job description

Support Worker

Contract : Permanent (Full Time and Part Time Considered)

Location : Chapel Street, Brierley Hill, DY5 2DW

Hourly Pay : £12.62 per hour

Overview

Are you someone who loves to make a difference to the lives of others and would love to join a values based organisation? If so, then we would love to hear from you!

We are currently recruiting for Support Workers to support the provision of our service at our Chapel Street scheme where we support adults with complex support needs, with opportunities to join the team on a permanent basis (full time or part time), or on a casual (bank) basis. Should you be successful at interview, we will ask you for your preferred working arrangements. Please note that due to the nature of this role, it will involve working evenings and weekends.

Please note that if you have previously applied for this role and do not meet the essential criteria, then we will be unable to accept your application on this occassion, however, we encourage you to explore our other job openings at BCHG.

Duties of the role (Responsibilities)

• To develop a professional relationship with Tenants and help them to develop a sense of identity and self-esteem.
• To assist Tenants with personal hygiene and care as necessary.
• To assist with all domestic duties for tenants as necessary.
• To escort tenants to and from outside activities when necessary or required.
• To be aware at all times of tenants’ individual needs and assist in developing appropriate care and support plans to meet these needs.
• To ensure any concerns relating to tenants or issues raised by tenants are reported without delay to senior staff.
• To record and maintain accurate and timely information with regards to medication, care, and daily events.
• To cover any sleep-in duties as and when required.

Person Specification

Essential

• Experience of working with people with learning disabilities
• Experience of maintaining budgets and handling money.
• NVQ Level 2 in Health and Social Care.
• Knowledge of the needs and requirements of those with learning disabilities.
• Knowledge of the rights of people with learning disabilities and how these can be promoted.
• Understanding of the Supporting People and Quality Assessment Framework.

Desirable

• Full UK Drivers License.
• Previous experience working for a not for profit / charitable organisation.

Benefits

• Generous annual leave entitlement- 28 days plus bank holidays.
• Enhanced weekend and bank holiday pay.
• Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters.
• Staff recognition scheme and 100% annual attendance reward.
• Enrolment into a life assurance programme and access to an attractive contributory pension scheme.
• Learning and development opportunities to support your continuous professional development.

About us

With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built residential care home and supported living and retirement living schemes, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.

Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.

At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.

As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses.

How to Apply

To apply for this role, please complete the application form and upload your CV.

Closing Date

2nd January 2026

• Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications.

If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist