Support Worker

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

An international hospitality company is seeking a part-time Support Worker to provide one-to-one assistance to Team Members with additional needs at its Birmingham location. The role focuses on promoting inclusivity and empowering individuals in guest-facing roles. Ideal candidates will have experience in support roles, strong interpersonal skills, and a passion for helping others. Benefits include a competitive salary, training programs, and discounts. This position runs until the end of 2026.

Benefits

Competitive salary and benefits package

Smart uniform provided

Free healthy meals during duty

Career development programs

Discounted hotel nights

28 days holiday (pro-rata)

Qualifications

• Experience in supporting individuals with additional needs.
• Strong communication and interpersonal skills.
• Flexible and calm under pressure.

Responsibilities

• Provide tailored one-to-one support for Team Members.
• Work with managers to ensure an inclusive workplace.
• Maintain confidentiality and uphold health & safety standards.

Skills

Empathy

Patience

Interpersonal skills

Communication

Education

Relevant qualifications in care or education

Job description

Job Description – Support Worker (HOT0C63C)

Job Number: HOT0C63C

Work Location

Hilton Birmingham Metro National Exhibition Centre, Birmingham B40 1PP

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

This is a part-time, fixed-term role that runs till the end of 2026, which may include evening or weekend shifts. You’ll need to be comfortable standing and walking for extended periods.

A WORLD OF REWARDS

• A competitive salary and benefits package
• Smart uniform provided
• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Holiday: 28 days including bank holidays (pro-rata)
• Modern and inclusive Team Member’s areas

As a Support Worker, you will provide one-to-one assistance to a Team Member with additional needs, helping them perform confidently in a guest-facing operational role. With tailored coaching, clear guidance, and supportive routines, you’ll empower them to build skills, grow independence, and contribute to exceptional guest experiences. You’ll work closely with managers and teams to promote an inclusive, welcoming environment where every Team Member can thrive.

Are you someone who…

• Enjoys supporting others to be their best?
• Brings patience, empathy, and positivity to every situation?
• Builds trust and confidence with ease?
• Thrives in a fast-paced hospitality environment?

If so, this role could be perfect for you!

What Will I Be Doing?

As a Support Worker, you will:

Support and Development

• Provide tailored one-to-one support to help the Team Member succeed in daily duties.
• Offer practical and emotional guidance in busy or unfamiliar situations.
• Use structured learning routines to build confidence and gradually reduce support.

Teamwork and Environment

• Work with managers and teams to ensure an inclusive, supportive workplace.
• Give clear instructions and feedback suited to individual learning styles.
• Help maintain safe, productive, guest-focused operations.

Standards and Safety

• Keep accurate records and report any incidents promptly.
• Maintain confidentiality and follow safeguarding procedures.
• Uphold Hilton brand standards and health & safety requirements.

What Are We Looking For?

Someone who is:

• Experienced in supporting individuals with additional needs ideally gained in an education, care or similar setting.
• A strong communicator with great interpersonal skills.
• Patient, reliable, and proactive.
• Flexible and calm under pressure.
• Knowledgeable about inclusive practices and workplace adjustments.

Relevant qualifications are beneficial but not essential.

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.