Support Technician

Labman; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automation technology company in Liverpool is seeking a Support Technician to install, maintain, and repair laboratory automation systems. This role involves providing technical support to customers and conducting performance testing to ensure quality. Enthusiastic candidates with problem-solving skills and a willingness to travel are encouraged to apply. Competitive benefits include 33 days holiday, private healthcare, and opportunities for international travel.

Benefits

33 days annual holiday

International travel opportunities

Private healthcare scheme

Cycle to work scheme

Profit share scheme

Qualifications

• Enthusiastic demeanour and willingness to get stuck in.
• Willingness to travel within the UK and worldwide.
• Relevant transferrable skills from engineering or maintenance roles.

Responsibilities

• Install, maintain, and repair laboratory automation systems.
• Provide remote and on-site technical support.
• Conduct performance testing and ensure quality standards.

Skills

Confidence in problem solving

Excellent verbal and written communication skills

Ability to work independently

Ability to work with hand tools

Job description

Job Title: Support Technician

Job Type: Full-time

Location: Liverpool

Pay: From £34,000 per year

(Full UK Driving Licence required)

Labman Automation is a multi‑award‑winning company with its HQ in North Yorkshire. Labman designs and manufactures bespoke laboratory automation systems and products for a wide range of industries across the world.

Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking a proactive and skilled Technician to ensure the reliability, efficiency and performance of our laboratory automation systems. You will be involved in maintaining and optimising Labman systems at customer sites, initially in North‑West UK, but potentially worldwide.

Why should you Join Us?

• Impact: You will play a crucial role in ensuring the success of high‑impact projects in the robotics and automation world.
• Training and Development: We invest in you – always keeping ahead of the latest technology. Opportunities to work with experienced mechanical, electrical and software teams to develop your skills.
• Exciting Challenges: You will solve complex technical issues in the field globally while working with cutting‑edge technology.

What You’ll Do

• Install, maintain, and repair laboratory automation systems.
• Provide remote and on‑site technical support to customers, operators and internal teams.
• Conduct performance testing and ensure all systems meet Labman’s quality standards.
• Build strong relationships with customers by providing excellent service and timely solutions.
• Accurately document all service activities, maintenance schedules and customer interactions.
• Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing.
• Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On‑site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc.

What You Bring

• Enthusiastic demeanour and willingness to get stuck in.
• Confidence in problem solving, fault finding and research skills.
• Willingness to travel within the UK and worldwide (although primarily based in the North‑West).
• Ability to work independently, take initiative and prioritise work.
• Ability to work with hand tools in a quick, accurate manner.
• Excellent verbal and written communication skills.

What we offer you:

• The opportunity to work with industry‑leading scientific customers and cutting‑edge technology.
• Work from a brand‑new office space in Liverpool City Centre.
• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
• International travel opportunities.
• Generous expenses allowance and overnight bonus when working away.
• Company uniform and tools.
• Profit share scheme.
• EV car purchase salary sacrifice scheme.
• Private healthcare scheme.
• Free access to counsellor and psychotherapist.
• CPD support and annual subscription to appropriate body covered.
• Cycle to work scheme.

Our Culture At Labman, Innovation Is At The Heart Of Everything We Do. We Believe In Building World‑class Technology And a World‑class Workplace. Our Culture Is One Of Creativity, Collaboration, And Mutual Support, Underpinned By Our Core Values.

• In it together – A community of mutual support.
• Excellence – Delivering the very highest quality.
• Humility – Respecting ourselves and others.
• Sustainability – Recognising our impact on the planet, community, and company.
• Fun – Bringing enjoyment and passion to our work.