Support Team Leader - 24/7 Tech Support Lead

team.blue UK; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading digital service provider in Hemel Hempstead is looking for a proactive Support Team Leader to enhance the performance of the Technical Support team. The role involves overseeing team activities, ensuring customer satisfaction, and collaborating with technical and sales divisions. Ideal candidates should excel in communication, have strong organisational skills, and be adept at performance management. This position requires working in a shift pattern across 24/7 operations, contributing to a culture of professional development.

Benefits

Enhanced holiday scheme

Birthday bonus

Collaborative atmosphere

Qualifications

• Role requires excellent communication and organisational skills.
• Experience in managing customer service and team performance is essential.
• Proactive mindset capable of working under pressure is crucial.

Responsibilities

• Act as primary contact for team ensuring support and communication.
• Oversee daily team activities, task delegation and coordination.
• Manage customer escalations, ensuring timely resolution.

Skills

Excellent communication skills

Organisational skills

Experience in absence tracking

Time management skills

Proactive solutions-focused mindset

Team performance management

Tools

Active Directory

SCCM

VPN

Job description

A leading digital service provider in Hemel Hempstead is looking for a proactive Support Team Leader to enhance the performance of the Technical Support team. The role involves overseeing team activities, ensuring customer satisfaction, and collaborating with technical and sales divisions. Ideal candidates should excel in communication, have strong organisational skills, and be adept at performance management. This position requires working in a shift pattern across 24/7 operations, contributing to a culture of professional development.