Support & Systems Officer

Wealden District Council; Hailsham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in England seeks a highly organised individual to manage support functions within the Assets, FM & Green Spaces Team. The role involves ensuring compliance data integrity, independent task management, and direct interactions with various stakeholders. Candidates should have strong experience in office environments, proficient IT skills, and excellent communication abilities. The position offers a competitive salary, pension scheme, and opportunities for professional development, with a hybrid working model.

Benefits

Competitive salary & pension scheme

Incremental progression

Professional development opportunities

Supportive team environment

Qualifications

• Experience in office-based work including building repairs.
• Confident IT skills and ability to work with digital systems.
• Strong interpersonal skills and confidence to engage stakeholders.

Responsibilities

• Manage workload independently and prioritise tasks.
• Ensure compliance data is maintained and up to date.
• Be main point of contact with Asset Management system provider.

Skills

Office-based experience

IT skills

Interpersonal skills

Communication

Attention to detail

Tools

Microsoft Office

Job description

Are you a highly organised and reliable individual who is ready to take ownership of critical support functions within the Assets, FM & Green Spaces Team?

Who are we looking for?

You will be someone who thrives on accuracy, understands the importance of deadlines, and takes pride in supporting a service and its systems. By using specialised systems operating within the relevant policies, legislation and regulations that cover Corporate Assets.

What will the role involve?

• Manage workload independently and prioritise tasks to promptly address priorities.
• Ensure responses to enquiries are issued within agreed timeframes, under minimal supervision.
• Responsibility for compliance data and ensuring the asset management system is kept up to date.
• Ensure all remedial actions are raised in good time and monitored to ensure that all follow‑on works are completed.
• Be the main point of contact with our Asset Management system provider to resolve any issues, find solutions and identify improvements.
• To manage and update as required all web pages that relate to the areas of work covered by the Corporate Assets Services team to include, Facilities Management, Parking, Community Toilets, Estates, Building Maintenance and Green Spaces.
• Raise orders and invoices track, and record orders as required by members of the Corporate Assets Services team and ensure the effective and timely processing of suppliers’ invoices in line with the Council’s financial regulations using appropriate systems and procedures.

This is a role with real responsibility, where accuracy, organisation and ownership directly contribute to the team meeting its obligations.

What skills, knowledge and abilities do you require for the role?

• Experience in office‑based work including experience of working in a building repairs and maintenance environment.
• Confident IT skills, including Microsoft Office and the ability to work with digital systems.
• Strong interpersonal skills, with the confidence to engage with a wide range of stakeholders.
• Excellent communication and teamwork abilities.
• A high level of attention to detail, with the self‑motivation to manage tasks and deadlines independently.

You will be someone who can be trusted to manage complex processes accurately and consistently, and who understands the importance of getting things right first time.

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

For more information

For more information and an informal chat about opportunities please contact Jason Hughes - [e-mail]

About Wealden

Wealden District Council is a future‑focused organisation committed to safeguarding children and vulnerable adults, and we expect all employees and volunteers to share this responsibility. We are proud to maintain a diverse workforce and inclusive environment where individuality is valued, and all applications are assessed on merit. As a Disability Confident Employer, we ensure fair and accessible recruitment, offer workplace adjustments, and guarantee an interview to disabled applicants who meet the essential criteria.

We also hold the Gold Standards Award for employee wellbeing, reflecting our dedication to supporting our people to thrive. At Wealden District Council, inclusion, wellbeing and equal opportunity are central to who we are and how we work.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.