Support & Systems Engineer

Concurrent Technologies Plc; Colchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holidays + bank holidays

Annual profit share bonus

Private Health Insurance

Generous pension scheme

Cycle to work scheme

Job summary

A technology company in Colchester is seeking a dedicated individual to provide technical support and customer assistance in the embedded computing industry. The ideal candidate will have experience in customer engagement, a strong understanding of embedded engineering, and technical knowledge of systems like VPX and Linux. This role involves explaining complex technologies, working with engineers across locations, and delivering excellent customer service. Benefits include generous holiday, profit share, and health insurance.

Qualifications

• Experience working directly with customers.
• High level knowledge of embedded engineering.
• Technical knowledge of VPX, VME, CPCI.

Responsibilities

• Provide daily technical customer support.
• Explain complex technologies to customers.
• Work with engineers in various locations.

Skills

Customer engagement

Embedded engineering

Pre and post sales support

Analytical skills

Excellent communication

Tools

Linux

Windows

VxWorks

Job description

We've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We’re proud to be experts in what we do and are looking for more brilliant people to join our team.

The Role

Reporting into the Technical Support Manager, you will be interfacing with customers to assist in the use of our hardware and software, thus ensuring customer satisfaction.

What will I be delivering?

• Daily technical customer support
• The role is to explain to customers how to make the most of what is a complex technologies.
• This can involve setting up systems in the lab to replicate application our customer are trying to setup.
• It is also a case where application notes/ white paper will have to be written
• You will be working with a team of engineer based in LA , Woburn or the UK
• You will be the main technical contact point for our US based tiers1 customers and will be expected to regularly liaise teams of design engineers
• System setup for evaluation

This is a fast-paced job where it is critical to promptly log and address requests received.

What do I need to bring with me?

Demonstrated Knowledge and Experience

• Previous experience working directly with customers.
• High level knowledge of embedded engineering.
• Pre and post sales customer support.

Technical Skills and Qualifications

• Technical knowledge of VPX, VME, CPCI.
• Technical knowledge of Linux, Windows & VxWorks.
• Embedded System assembly and integration.

Behavioral Competencies

• Excellent communicator, both verbal and written.
• Confident in presenting and interacting with customers.
• Collaboration.
• Analytical and methodical.

What sort of people are we looking for?

• You have fearless curiosity, embracing change as the catalyst for progress and performance.
• You’re committed to the customer and delivering great service.
• You are agile in the way that you work and are able to work at pace. You're always considering how to work smarter to go above and beyond for our customers.
• You want to try new things, learn, and are not afraid to fail.
• You love technology and are passionate about what we do.

Benefits for working at Concurrent

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP.
• Employee referral scheme.
• Enhanced parental leave.
• Generous company pension scheme with up to 10% employer contribution.
• One paid volunteering day per year.
• Private Health Insurance through Bupa.
• YuLife wellbeing app.

Equal Opportunity Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.

Security Clearance

Please be aware that certain roles working for Concurrent will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria. For more information and guidance about security requirements please visit: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

GDPR

By applying for this position, you acknowledge that your personal data will be processed in accordance with Concurrent's Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.

Apply for this position

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