Support, Sustain and Improvement Architect (Siemens NX and Teamcenter)

Capgemini; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology firm is seeking a professional to provide expert consultation on Siemens NX software within the marine engineering context. The role involves proactive user support, improving training processes, and building relationships with the user community. Candidates should have at least 3 years of experience in Siemens NX CAD and possess an analytical mindset to address issues. The position requires on-site presence in Barrow-in-Furness part of the week, with travel costs covered.

Benefits

Open access to digital learning platforms

Active employee networks promoting diversity and inclusion

Recognition as one of the World's most Ethical companies

Qualifications

• Minimum of 3 years experience in Siemens NX CAD and Teamcenter PLM.
• Learning mindset to stay updated on toolset developments.
• Ability to engage with diverse range of users in the Programme.

Responsibilities

• Provide expert consultation on the usage of Siemens NX software.
• Take ownership of end user issues and queries for resolution.
• Work with multi-disciplinary teams to improve user support.

Skills

Experience with Siemens NX CAD

Proactive support skills

Analytical mindset

Coaching and mentoring

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role

• Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
• Provide 'at elbow' support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow‑in‑Furness, and remotely (requirement for 2‑3 days onsite within the first few weeks to build relationships)
• Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed—Training, Process, Data, IM&T etc.
• Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
• Work with multi‑disciplinary teams to understand current and planned functional increments, including updates to e.g. support documentation, training, defect and workaround management etc.
• Form "trusted advisor" relationships within the end user community and be an immediate point of contact
• Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
• Proactively provide required coaching and mentoring to client support resources to achieve effective upskilling in the toolsets
• Proactively contribute to required documentation and knowledge management activities
• Contribute to Project & Programme reports and communications as required

Your Profile

• Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and, ideally, some experience in Capital and /or Visualisation
• Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
• Analytical mindset to triage issues and understand root causes
• Highly proactive with ability to engage with and support a diverse range of users in the Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product
• Empathetic and patient to support end users effectively

Desirable Skills

• Work experience in Engineering/ Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
• Awareness of NX Structure Designer and / or NX for Ship Building
• Previous experience of coaching & mentoring more junior and/or less experienced staff

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need

What you'll love about working here

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini
• A work environment recognised by Ethisphere as one of the World's most Ethical companies

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
• Due to the nature of the project, this role requires UK sole nationality.
• Requiring 2‑3 days of on‑site presence at the Barrow‑in‑Furness location - travel costs covered.
• You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

#LI-GP5

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.