Support specialist (f/m/d)

Eplass; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading construction software company is seeking a Support Specialist to provide customer support and optimize the user experience. The role involves being the primary contact for customers, developing product expertise, addressing technical queries, and enhancing user documentation. Ideal candidates are fluent in English, detail-oriented, and self-motivated with the ability to work in teams. The position offers opportunities for continuous learning and collaboration within a hybrid work model.

Benefits

Lunch 'n' Learn Sessions

Women's Network

LGBTQIA+ Network

Coffee Chat Roulette

Free English Lessons

Thinkproject Academy

Social Events

Volunteering Activities

Open Forum with Leadership Team (Tp Café)

Unlimited learning

Qualifications

• Fluent English skills are mandatory.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

Responsibilities

• Serve as the main point of contact for customers, providing technical support.
• Develop an expert understanding of Thinkproject products.
• Address customer queries and troubleshoot technical issues.
• Partner with Delivery teams for product mobilization.
• Create and maintain user support materials.
• Conduct training sessions through webinars.
• Act as a bridge between support and other departments.
• Provide feedback for process enhancements.

Skills

Fluent English skills

Detail-oriented

Self-motivated

Team collaboration

Familiarity with construction industry

Job description

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

As a Support Specialist in the Professional Services Team, you will ensure seamless customer support, product understanding, and collaboration across teams to optimize the user experience.

Main responsibilities:

• Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels.
• Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting.
• Issue resolution: Address customer queries, troubleshoot technical issues, and elevate complex cases when necessary, collaborating with development teams to resolve system defects.
• Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships.
• Documentation: Create and maintain user support materials, such as knowledge bases and user guides.
• User training: Conduct training sessions through webinars to equip users with product knowledge and skills.
• Cross‑departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution.
• Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements.

What you need to fulfill the role

• Fluent English skills are mandatory
• Detail‑oriented with the ability to document procedures accurately.
• Self‑motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

What we offer

• Lunch 'n' Learn Sessions
• Women's Network
• LGBTQIA+ Network
• Coffee Chat Roulette
• Free English Lessons
• Thinkproject Academy
• Social Events
• Volunteering Activities
• Open Forum with Leadership Team (Tp Café)
• Hybrid working
• Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.

Working at thinkproject.com - think career. think ahead.