Support Specialist, Data (Multilingual)

Hudl; Greater London; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

Hudl is hiring a Support Specialist for data products. You’ll work directly with clients from various orgs, helping them maximize our solutions and address pain points. Eligible candidates should be data fluent with Python or R, strong SQL, and excellent communication across channels.

We value multilingual abilities and collaboration with product teams. The role requires commuting to London/Barcelona and an on-site presence at least three days per week.

Qualifications

• Data fluent with coding in Python or R and strong SQL for cleaning/manipulation.
• Excellent client-facing communication via video or email with empathy.
• Problem solver who fixes issues with a client-centric approach.
• Team player who collaborates with product teams and adapts to changing environments.

Skills

Data fluent

Python

SQL

Client-focused communicator

Problem solver

Team player

Multilingual

Education

Data analytics certification

Tools

Tableau

Power BI

Sportscode

Job description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Your Role

We’re looking for a Support Specialist to join our team, with a focus on data products. You'll be responsible for working directly with clients from various organizations, potentially including those who play in notable competitions such as the Spanish LaLiga, French Ligue 1, English Premier League and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

Location

For this role, we're currently considering candidates who live within a commuting distance of our office in London/Barcelona, and are available to work from our office at least three days per week.

Must-Haves

• Data fluent. Skilled in Python or R for coding, with strong SQL abilities for data cleaning and manipulation.
• Client-focused communicator. Whether it is over video conferences or emails, you confidently engage with users, listen with empathy, and explain solutions clearly while keeping a human touch.
• Problem solver. You approach challenges through the client’s perspective, troubleshoot technical issues efficiently, and take ownership in delivering reliable, game-changing support.
• Team player. You thrive in dynamic environments, remain flexible with schedules and communication channels, and actively partner with product teams to advocate for customer needs and share insights.
• Multilingual. You can speak English and at least one other European language fluently.

Nice-to-Haves

• Certified. You hold education or certification in data analytics or big data in sport.
• Sports analytics expert. You combine experience with machine learning and advanced statistical methods, hands-on work with sports datasets from providers like StatsBomb, and the ability to transform insights into clear visuals using tools such as Tableau or Power BI.
• Video-savvy. You have hands‑on experience with video analysis tools like Sportscode, Wyscout, Mediacoach, or similar platforms.
• Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how‑to questions to technical troubleshooting.

Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.

We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.

Base Salary Range

£27,000 — £35,000 GBP

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates.

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