Support Specialist, Data (Multilingual)

United States Digital Space LLC; Greater London; On-site; GBP 27,000 - 35,000; Full time

Job summary

United States Digital Space LLC is seeking a Support Specialist for data products based in London, with flexibility for Barcelona commuting. You will work directly with clients, understand pain points, and help them maximize our solutions across sports data platforms.

Ideal candidates are data fluent (Python/R, SQL), strong communicators, and problem solvers who thrive in a team. Multilingual skills and experience in analytics tools like Tableau or Power BI are a plus.

Qualifications

• Data fluent with Python or R and strong SQL for data cleaning.
• Excellent client-focused communication via video or email, with empathy.
• Strong problem-solving and ownership in delivering reliable support.
• Team player who collaborates with product teams to advocate for customer needs.

Responsibilities

• Serve as primary contact for clients using data products.
• Identify client pain points and translate into actionable improvements.
• Collaborate with product teams to represent customer needs and feedback.
• Provide clear, empathetic communication and troubleshoot technical issues.

Skills

Python

SQL

Customer communication

Problem solving

Team collaboration

Multilingual

Education

Data analytics certification

Tools

Tableau

Power BI

Sportscode

Wyscout

Mediacoach

Job description

At the company, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Support Specialist to join our team, with a focus on data products. You'll be responsible for working directly with clients from various organizations, potentially including those who play in notable competitions such as the Spanish LaLiga, French Ligue 1, English Premier League and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

Location

For this role, we're currently considering candidates who live within a commuting distance of our office in London/Barcelona, and are available to work from our office at least three days per week.

Must-Haves

• Data fluent. Skilled in Python or R for coding, with strong SQL abilities for data cleaning and manipulation.

• Client-focused communicator. Whether it is over video conferences or emails, you confidently engage with users, listen with empathy, and explain solutions clearly while keeping a human touch.

• Problem solver. You approach challenges through the client’s perspective, troubleshoot technical issues efficiently, and take ownership in delivering reliable, game-changing support.

• Team player. You thrive in dynamic environments, remain flexible with schedules and communication channels, and actively partner with product teams to advocate for customer needs and share insights.

• Multilingual. You can speak English and at least one other European language fluently.

Nice-to-Haves

• Certified. You hold education or certification in data analytics or big data in sport.

• Sports analytics expert. You combine experience with machine learning and advanced statistical methods, hands-on work with sports datasets from providers like StatsBomb, and the ability to transform insights into clear visuals using tools such as Tableau or Power BI.

• Video-savvy. You have hands‑on experience with video analysis tools like Sportscode, Wyscout, Mediacoach, or similar platforms.

• Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.

Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.

We make compensation decisions based an individual's experience, skills and education in line with our internal pay equity practices.

Base Salary Range

£27,000—£35,000 GBP

Inclusion at the company

the company is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates.

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