Support Services Supervisor

ISS Facilities Services; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company in the East Midlands is looking for a Support Services Supervisor at Royal Derby Hospital. This permanent role involves supervising the telecom team, ensuring high standards, and motivating a team. Candidates should have experience in switchboard/call handling and excellent communication skills, with a passion for maintaining quality service. This position offers opportunities for career development within a people-focused organization.

Qualifications

• Previous experience in switchboard/call centre is essential.
• Excellent communicator at all levels is necessary.
• Computer skills are essential for this role.

Responsibilities

• Supervise the switchboard, helpdesk, and reception services.
• Motivate the team to achieve results.
• Maintain and raise high standards of service.

Skills

Excellent communication skills

IT literate using Microsoft Office

Ability to motivate self and team

Knowledge of health and safety regulations

Experience in switchboard/call centre

Job description

Support Services Supervisor

Contract: Healthcare

Location: Derby, DE22 3NE

Hours of work: 37.5

Working Pattern: 5 days out of 7. 7.5 hour shifts.

Contract Type: Permanent

Hourly Rate: £13.45

An exciting opportunity has arisen for a permanent position, as a supervisor within the ISS telecoms team based at Royal Derby Hospital. The successful candidate would be expected to work Monday to Sunday five out of seven days a week (37.5 hours).

ISS is a leading workplace experience and facility management company offering a wide range of tailor‑made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people‑focused, market‑leading brand.

The Role

The Telecommunication team based at the Royal Derby Hospital is looking for an organised and motivated individual, ideally with switchboard/call handling and supervisory background. It is essential the ideal candidate will be IT literate using Microsoft Office suite. The successful person will supervise the switchboard, helpdesk and reception services and have the opportunity to develop and grow within the department to lead the telecommunication team whilst deputising for the telecommunications manager and work with the trust to maintain and raise the high standards already achieved by the dedicated staff.

About You

• Previous experience in switchboard/call centre
• Must be an excellent communicator at all levels
• Computer skills are essential
• Must be able to motivate self and team of people to achieve results
• Must be passionate about maintaining the hospital's high standards
• Must have a sound knowledge of health and safety regulations
• Have the ability to build and maintain long term business relationships is essential

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#ISSGreatPeople #ISSTalent #PeopleMakePlace

Diversity and Inclusion

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.