Support Services Supervisor

ISS Facilities Services; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company in London is seeking a Support Services Supervisor to oversee a range of services including Retail, Catering, and Cleaning. You will lead a small team, ensuring high standards of service delivery in a customer-focused environment. Ideal candidates will have excellent communication skills and a proactive attitude. This role includes a competitive hourly rate and is part of a permanent contract.

Qualifications

• Comfortable using basic computer systems and email.
• Previous supervisory or team-leading experience preferred but not essential.
• Reliable and organised.

Responsibilities

• Supervise frontline teams across all service lines.
• Ensure contractual standards, policies, and procedures are followed.
• Provide guidance and support as needed.
• Act as the main contact for weekend queries.
• Maintain accurate records and basic reporting.

Skills

Excellent communication skills

Interpersonal skills

Proactive team player

Problem solving

Customer-facing experience

Job description

Support Services Supervisor

Contract: Healthcare

Contract Type: Permanent

Location: London, SE184QH

Hours of work: 24

Working Pattern: Friday 2pm - 10pm
Saturday & Sunday 8am - 5pm

Hourly Rate: £12.89

The Role

As the Support Services Supervisor, you will be responsible for the day‑to‑day oversight of a range of services including Retail, Catering, Cleaning and Portering.

You will lead and support a small team, ensuring staff are motivated, working safely, and delivering an excellent standard of service.

Your duties will include:

• Supervising frontline teams across all service lines
• Ensuring contractual standards, policies and procedures are followed
• Providing guidance, support and on‑the‑spot decision‑making when needed
• Monitoring staffing levels, break schedules and task allocation
• Acting as the main point of contact for any weekend queries or issues
• Liaising with managers and colleagues to ensure smooth service delivery
• Maintaining accurate records and basic reporting via computer systems

This role is ideal for someone who enjoys working in a people‑focused environment, has a practical approach to problem solving, and can manage multiple responsibilities while remaining calm and approachable.

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is a proactive team player with a supportive attitude
• Feels comfortable using basic computer systems and email
• Has previous supervisory or team‑leading experience (desirable but not essential)
• Takes pride in high standards of service delivery
• Is reliable, organised and confident in a customer‑facing environment

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.