Support Services Engineer

Pertemps Dudley Industrial; Dudley; On-site; GBP 30,000; Full time

Job summary

A well-established engineering services provider is looking for an Electrical / Mechanical Services Support professional in Dudley. This office-based role involves operational and administrative support, including customer communication and project coordination. Ideal candidates will have a background in mechanical/electrical engineering and strong organizational skills. Full training is offered, making this a great opportunity for those looking to develop within engineering services. A competitive salary of £30,000 per annum is provided, along with long-term career progression.

Benefits

Desk-based role with structured working hours

Full training and development provided

Long-term career progression

Qualifications

• Experience in a service-based engineering or technical environment preferred.
• Knowledge of rotating equipment such as pumps and motors is advantageous.

Responsibilities

• Deliver high levels of customer service and communication.
• Support planning and coordination of daily operations.
• Monitor inventory levels and arrange ordering of parts.

Skills

Mechanical and/or electrical engineering understanding

Organisational skills

Communication skills

IT literacy

Customer-focused

Education

GCSEs or equivalent

Job description

📍 Location: Dudley

💷 Salary: £30,000 per annum

🕒 Hours: Monday to Friday | Office-based

📄 Contract: Permanent | Full-Time

About the Company

We are recruiting on behalf of a well-established engineering services provider delivering mechanical and electrical support solutions across multiple industry sectors. The business operates within a service-focused environment, supporting rotating equipment and associated engineering services.

The Role

Our client is seeking an Electrical / Mechanical Services Support professional to provide desk-based operational and administrative support to the rotating equipment services department.

This role supports the department manager with daily operations, including customer communication, order processing, job tracking, and project coordination through to scheduled completion. Full training will be provided for candidates with the right experience and background, making this an excellent opportunity for someone looking to develop within an engineering services environment.

Key Responsibilities

• Deliver high levels of customer service and communication
• Maintain job packs and documentation, ensuring compliance with quality procedures
• Support planning and coordination of daily operations within the pump / rotating equipment department
• Monitor inventory levels and arrange ordering of parts as required
• Track and monitor work in progress
• Prepare clear and concise written quotations for customers
• Produce reports and supporting documentation as required
• Support monthly sales forecasting activities

Skills & Knowledge Required

• Background or understanding of mechanical and/or electrical engineering environments
• Knowledge of rotating equipment (pumps, motors, related equipment) advantageous
• Excellent organisational and communication skills
• Understanding of engineering health & safety standards
• IT literate with strong administrative skills
• Customer-focused and detail-oriented
• Awareness of quality assurance practices

Qualifications & Experience

• GCSEs or equivalent (essential)
• Experience in a service-based engineering or technical environment preferred
• Training will be provided for candidates with the right attitude, experience, and background

Why Apply

• Desk-based role with structured working hours
• Competitive salary of £30,000 per annum
• Full training and development providedPermanent position with long-term career progression
• Opportunity to build technical knowledge within engineering services

📩 Interested?

Apply today or contact our recruitment team for a confidential discussion