Support & Services Business Development Manager

Pantera Capital; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global collaboration platform is seeking an experienced Business Development Manager for Technical Support and Managed Services. This role involves developing market strategies, engaging with clients and partners, and driving growth in the EMEA and APAC regions. The ideal candidate has over 5 years of experience in business development within enterprise SaaS or cloud services. This position offers a hybrid work model and a comprehensive benefits program.

Benefits

Flexible working hours

Health and wellness benefits

Professional development opportunities

Qualifications

• 5+ years in business development, technical support, partner programs, or managed services.
• Good experience with go-to-market planning and product lifecycle management.
• Track record of revenue growth for support or managed services products.

Responsibilities

• Develop and execute regional go-to-market strategies.
• Engage directly with strategic customers and partners.
• Monitor KPIs and market feedback for improvements.

Skills

Business development

Technical support

Partner programs

Market research

Data-driven decision making

Job description

What you can expect

Zoom is seeking a passionate, results-oriented Business Development Manager for Technical Support and Managed Services focused on EMEA and APAC. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and partner collaboration.

About the Team

With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Developing and executing regional go-to-market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs.
• Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions.
• Conducting market research, competitor analysis, and identifying opportunities for service differentiation, pricing, and packaging.
• Overseeing the lifecycle of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis.
• Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments.
• Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration.
• Monitoring relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution.
• Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy.

What we’re looking for

• 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise SaaS or cloud services.
• Have good experience with go-to-market planning and product lifecycle management for technical support and services.
• Track record of revenue growth for support or managed services products in complex, matrixed organizations.
• Have good experience working directly with major enterprise or telecom partners, carriers, and resellers in EMEA and/or APAC.
• Have good analytical skills with expertise in market research, data-driven decision making, and KPI monitoring.
• Have good experience with regional compliance and regulatory environment.
• Have experience growing product sales via at least either Cloud Marketplaces, GSI sales motion, tech alliances (advantageous)

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related application follow-ups or technical issues will not be addressed.