Support Secretary | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS organization in Coventry seeks an Administration Officer responsible for various administrative duties including typing, managing calls, and data entry. Candidates should possess strong administration skills and attention to detail. This role offers the chance for professional development within a supportive team environment. The successful candidate will be part of a dedicated team committed to high-quality patient care and efficient office management.

Benefits

Learning and development opportunities

Responsibilities

• Audio typing from spoken notes.
• Copy typing from hand-written notes.
• Answering phone calls and making calls.
• Using office equipment like photocopiers.
• Dealing with post and emails.
• Filing documents.
• Making appointments.
• Maintaining data quality.

Skills

Administration skills

Attention to detail

Teamwork

Initiative

Fluent English

Job description

The Surgical Group have exciting new opportunities for people who wish to start a career in NHS administration. The post holder will be responsible for undertaking a variety of administrative duties across the specialities including typing. The post holder will be based at UHCW in Surgical Specialities. Candidates need to have excellent accurate keyboard skills and attention to detail and the ability to remain calm under pressure is essential.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Please be advised this vacancy is not eligible for sponsorship.

You’ll need:

• Administration skills
• To be thorough and pay attention to detail
• The ability to work well with others
• The ability to use your initiative
• Excellent knowledge of English language

Your day-to-day duties may include:

• Audio typing - typing while listening to spoken notes on audio tape
• Copy typing - working from hand-written notes
• Answering the telephone and making calls
• Using office equipment like photocopiers
• Dealing with post and emails
• Filing documents
• Making appointments
• Data quality work

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Key responsibilities include:

• To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained.
• To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.
• To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.
• To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
• To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
• Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
• To receive all incoming post, sorting and distributing it throughout the department.
• Provide appropriate cover in the absence of other members of the team.

For further details of the job role please see attached job description.

This advert closes on Sunday 16 Nov 2025.