Support Secretary - Mental Health - Denbighshire

NHS; Rhyl; On-site; GBP 25,000; Full time

Job summary

A major health organization in Wales is seeking an enthusiastic individual for a full-time administrative support role. You will provide accurate clerical assistance, respond to calls, and manage your workload efficiently. Candidates should have strong customer service and communication skills. Proficiency in Welsh is a plus. Join us to contribute to the health of the community in Rhyl.

Qualifications

• Meets all essential criteria as per attached job description/person specification.
• Welsh language skills are desirable.

Responsibilities

• Provide administrative and clerical support.
• Answer telephone calls professionally.
• Manage and prioritize workload effectively.

Skills

Customer service skills

Excellent communication skills

Time management

Problem-solving

Ability to work independently

Job description

Job summary

An exciting opportunity has arisen for enthusiastic and highly organised individuals to join our team in Denbighshire. The post holder will be responsible for providing professional, efficient, accurate and prompt administrative & clerical support to the Mental Health & Learning Disabilities Division.

Main duties of the job

High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

Answer telephone calls into the department in a professional and courteous manner, using knowledge, skills and initiative to answer and deal with the call.

The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet deadlines, whilst producing work to the highest standards.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted: 07 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-AC778-1125

Job locations

Denbighshire – Multi Site – Base Hafod CMHT

Rhyl

LL18 3EU

Job description and responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

• Essential: Meets all essential criteria as per attached job description/person specification
• Desirable: Meets all desirable criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past . Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Betsi Cadwaladr University Health Board

Denbighshire – Multi Site – Base Hafod CMHT

Rhyl

LL18 3EU

Employer's website: https://bcuhb.nhs.wales/train-work-live/