Support Secretary - Mental Health - Conwy - dual site

NHS; Llandudno; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health organization in Wales is seeking a Support Secretary for its Mental Health division in Llandudno, responsible for providing administrative support. The ideal candidate will demonstrate excellent customer service and communication skills. This position is suitable for both Welsh and English speakers. Join a leading health organization and contribute to the well-being of the community.

Qualifications

• High levels of customer service are essential.
• Excellent communication and interpersonal skills required.
• Ability to use initiative to solve problems.

Responsibilities

• Provide professional administrative support.
• Handle telephone calls courteously and professionally.
• Prioritize workload to meet deadlines.

Skills

Customer service

Communication skills

Time management

Problem-solving

Job description

Support Secretary - Mental Health - Conwy - dual site

An exciting opportunity has arisen for enthusiastic and highly organised individuals to join our team in LLandudno . Based across 2 sites the post holder will be responsible for providing professional, efficient, accurate and prompt administrative & clerical support to the Mental Health & Learning Disabilities Division.

Main duties of the job

High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

Answer telephone calls into the department in a professional and courteous manner, using knowledge, skills and initiative to answer and deal with the call.

The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet deadlines, whilst producing work to the highest standards.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Meets all essential criteria as per attached job description/person specification
• Meets all desirable criteria as per attached job description/person specification

Experience

• Meets all essential criteria as per attached job description/person specification
• Meets all desirable criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.