Support Secretary Community Paediatrics

NHS; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A health service provider in Poole is seeking an experienced Support Secretary for the Community Paediatrics service. The role involves producing reports, handling inquiries, and supporting child protection efforts. Ideal candidates should have good administration skills, previous NHS experience, and excellent communication abilities. The position offers 30 hours of work per week, contributing to a dedicated health team.

Qualifications

• Applicants must have previous NHS experience.
• Able to work on initiative and as part of a team.
• Must be patient and adapt to different situations.

Responsibilities

• Produce patient-related correspondence and reports.
• Respond to telephone enquiries and general office activities.
• Deal with child protection and safeguarding communication.

Skills

Excellent communication skills

Demonstrable PC and secretarial skills

Excellent telephone manner

Good organisational skills

Education

GCSE English and Maths

RSA II/III or equivalent

ECDL

Tools

Hospital computer systems (CAMIS and EPR)

Job description

Support Secretary Community Paediatrics

University Hospitals Dorset NHS Foundation Trust

The closing date is 07 December 2025

The Community Paediatric service at Poole Hospital is seeking to recruit an experienced support secretary for 30 hours per week.

The Community Paediatric team is located at Poole Hospital within the Women, Children and Oncology Directorate. The community service has consultants who focus on four main areas of practice: neuro disability, social paediatrics, educational medicine and public health. Many of the children referred to this service present with multiple and/or complex conditions including behavioural difficulties. The service is also responsible for child protection and safeguarding children duties.

You may be required to help Acute Paediatrics as a support secretary dependent on where help required.

Interview Date: Friday 12th December 2025

Main duties of the job

The support secretary post will be a key role in the community administrative teams, using audio typing skills to produce high levels of patient related correspondence and reports. The post holder(s) will also contribute to the general daily activities of the office such as responding to telephone enquiries, filing activities and other specific key activities that are the responsibility of the Paediatric teams.

There will be a requirement to deal with any child protection/safeguarding liaison/communication as required (training will be provided).

Applicants will have a broad spectrum of administration skills and demonstrable typing skills. In addition to this, applicants should have excellent communication skills, attention to detail and a willingness to work as part of a team.

About us

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

• GCSE English and Maths
• RSA II/III or equivalent
• ECDL

Experience

• Previous NHS Experience

Technical Skills

• Excellent communication skills, both written and verbal
• Demonstrable PC and secretarial skills
• Excellent telephone manner
• Good organisational skills with ability to multi task

Knowledge

• Knowledge of hospital computer systems including CAMIS and EPR
• Diary management
• Knowledge of various agencies associated with children's services

Personal attributes

• Ability to work on own initiative but remain a team member
• Patient and calm nature
• Ability to prioritise workload
• Positive and caring attitude
• Ability to work under pressure with predictable interruptions
• Adaptable to different situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Dorset NHS Foundation Trust