Support Secretary, Colorectal | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS trust in the UK is seeking an experienced Clinical Administrator to provide dedicated administrative and secretarial support to clinical teams. The role involves managing appointments, handling sensitive information with care, and ensuring smooth clinic operations. Candidates should have relevant experience in clinical administration and a keen attention to detail. This position offers opportunities for career progression within a supportive environment.

Benefits

Learning and development opportunities

Opportunities for career progression

Support for wellbeing

Qualifications

• Experience in clinical administration and secretarial support.
• Ability to handle sensitive information with confidentiality.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide administrative and secretarial support to clinical teams.
• Act as the first point of contact for enquiries.
• Manage clinic bookings and scheduling.

Job description

Job Overview

To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. Sponsorship is not eligible for this post.

Closing Date

This advert closes on Monday 24 Nov 2025, or as soon as sufficient applications have been received.

Responsibilities

• Provide an administrative and secretarial service to the clinical team.
• Act as the first point of contact for dealing with enquiries, take appropriate action as necessary, liaising with others as appropriate and be responsible for providing and receiving complex and sensitive information.
• Support with the management of clinics for the Colorectal Consultants and registrars, including booking, rescheduling and cancelling appointments.
• Support with the Colorectal TWW Service – i.e. finding rooms/building clinics.
• Managing dictation, ensuring clinical correspondence is quality‑checked and sent out in a timely manner.
• Implementing and maintaining both manual and electronic filing systems and databases as required by the department, ensuring all documents are accurately and appropriately archived.
• Process referrals to the department, including generating waiting lists, booking and coordinating appointments or procedures, and coding of activity.
• Ensuring all clinical events are ‘cashed up’ in an appropriate time scale with appropriate outcomes (e.g. discharge or follow‑up appointments made).
• Undertaking filing, photocopying, and scanning as necessary, ensuring all documents are accurately and appropriately archived.
• Management of post within the department.
• Booking and re‑scheduling clinic appointments where necessary.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation and is a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.

Diversity and Inclusion

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Benefits

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. During your career you can look forward to opportunities for progression and support for your wellbeing.

For further details of the role please see the attached job description.