Support Retail Security Officer

Mitie; Peacehaven; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider is seeking a Security Officer in Peacehaven. The role involves safeguarding stores, maintaining compliance, and providing excellent customer service. A valid SIA Licence and security experience are essential. The position offers competitive pay at £13.76 per hour and various employee benefits, including M&S discounts and training opportunities.

Benefits

20% M&S discount

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Company-funded SIA Licence renewal

Continuous training

Qualifications

• 5 years traceable working history in the UK.
• Security experience essential.

Responsibilities

• Follow all policies and legal requirements.
• Engage with provided technology for effective reporting.
• Review and improve Assignment Instructions.
• Report hazards and remain vigilant.
• Handle challenging situations with calm and professionalism.
• Contact emergency services when needed.

Skills

Excellent customer service

Communication

Energy

Enthusiasm

Education

Valid SIA Licence

Job description

Location: Newcastle
Hourly Rate: £13.76
Hours: minimum 8 - overtime available
Shift pattern: various shifts
M&S stores that you will be asked to cover: Newcastle, Metro Centre

Candidate must have their own vehicle to drive to different locations and must have 5 years traceable working history in the UK.

At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market‑leading customer service.

Why you’ll love this job:

• Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits: Earn £13.76 per hour with amazing benefits like 20% M&S discount (T&Cs apply), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company‑funded SIA Licence renewal and continuous training.
• Cutting‑Edge Tech: Use body‑worn cameras and mobile devices for incident reporting.
• Community: Join the friendly M&S and Mitie family.

What we’re looking for:

• Experience: Security experience essential.
• Certification: A valid SIA Licence.
• Skills: Excellent customer service and communication, energy, and enthusiasm.

Your role:

• Stay Compliant: Follow all policies and legal requirements.
• Use Tech: Engage with provided technology for effective reporting.
• Proactive: Review and improve Assignment Instructions.
• Stay Alert: Report hazards and remain vigilant.
• Be Professional: Handle challenging situations with calm and professionalism.
• Emergency Ready: Contact emergency services when needed.

If you’re passionate about customer service like we are and have experience in security, retail, hospitality or similar skills, then this could be the opportunity you’ve been looking for.

Ready to apply?