Support Retail Security Officer

Mitie Group plc.; Highgate; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading security service provider is seeking candidates for security roles across multiple M&S stores in the Highgate area. The role includes safeguarding people and assets, requiring a valid SIA Licence and at least 5 years of UK working history. This position offers competitive pay at £13.76 per hour along with excellent benefits, including staff discounts and ongoing professional development. If you are passionate about customer service and have security experience, we encourage you to apply.

Benefits

20% M&S discount

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Qualifications

• 5 years of trackable working history in the UK.
• Experience in security essential.
• Ability to handle challenging situations with professionalism.

Responsibilities

• Safeguard M&S stores, people, and assets.
• Use technology for effective incident reporting.
• Stay compliant with legal requirements.
• Report hazards and remain vigilant.

Skills

Excellent customer service

Communication skills

Energy and enthusiasm

Education

Valid SIA Licence

Job description

Multiple location. Candidate will be required to cover M&S stores: Bullring, Longbridge, Merry Hill, Moseley, Sears Solihull, Selly Oak, Princess Park, Mere Green, Sheldon. Hourly Rate: £13.76. Hours: minimum 8 hours per week. Shift pattern: various days and hours. Candidate must have 5 years trackable working history in the UK. Candidate must have a driving licence and own a vehicle to cover all locations. At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market‑leading customer service.

WHY YOU'LL LOVE THIS JOB

• Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits: Earn £13.76 per hour with amazing benefits like 20% M&S discount (T&C applies), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company‑funded SIA Licence renewal and continuous training.
• Cutting‑Edge Tech: Use body‑worn cameras and mobile devices for incident reporting.
• Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR

• Experience: Security experience essential.
• Certification: A valid SIA Licence.
• Skills: Excellent customer service and communication, energy, and enthusiasm.

YOUR ROLE

• Stay Compliant: Follow all policies and legal requirements.
• Use Tech: Engage with provided technology for effective reporting.
• Proactive: Review and improve Assignment Instructions.
• Stay Alert: Report hazards and remain vigilant.
• Be Professional: Handle challenging situations with calm and professionalism.
• Emergency Ready: Contact emergency services when needed.

If you are passionate about customer service like we are and have experience in security, retail, hospitality or similar skills, then this could be the opportunity you've been looking for. Ready to apply?