Support Officer - Young People's Service

Humbercare Ltd; Hull and East Yorkshire; On-site; GBP 22,000 - 27,000; Full time

Job summary

A local support organization in Hull is seeking a dedicated Support Officer for its Young People's Housing Related Support service. The role revolves around aiding young individuals aged 18-25 leaving care to build independent living skills and integrate into community life. Responsibilities include delivering person-centred support, fostering engagement, and driving positive outcomes. Candidates should have relevant experience and a strong customer service ethos. The position offers competitive pay and extensive training opportunities.

Benefits

Extensive specialized training

Attractive pension scheme

Private health scheme

Employee Assistance Programme

Company sick pay

Succession planning

Family-friendly environment

Qualifications

• Experience working with young people aged 18-25, especially those leaving care.
• Ability to engage and motivate individuals towards independent living.
• Strong communication and customer service skills.

Responsibilities

• Provide a program of support in accordance with contract requirements.
• Engage weekly with young people to aid in securing independent living.
• Co-provision support plans and crisis intervention strategies.

Skills

Person-centred support

Engagement with young people

Crisis intervention

Education

NVQ levels 2-5

Job description

Overview

Date posted: 16 December 2025

Pay: £26,208.00 per year

Job Description

We currently have an exciting opportunity for a Support Officer - Young People’s for our Housing Related Support service.

The service is designed for young people aged 18-25 who are leaving care, including young people at risk and those who may have committed an offence. We aim to provide specialist support to help young people to develop their independent living skills, sustain a tenancy, and integrate into community living.

Responsibilities (example duties)

• To provide a programme of person-centred support to customers referred into the Young People HRS in accordance with contract requirements
• To engage with young people on a weekly basis to support individuals to secure, maintain and achieve independent living in the community
• The co-provision of support plans, risk management plans, crisis intervention and engaging with young people in order to deliver positive outcomes in a service that offers involvement and empowerment for customers
• To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers
• Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives

Salary and Benefits

• Salary - £26,208.00 per annum
• An extensive specialised training programme including NVQ levels 2-5
• An attractive pension scheme and annual leave entitlement
• Membership to a private health scheme
• An Employee Assistance Programme providing confidential counselling support and free legal and health advice
• Essential travel expenses
• Company sick pay following completion of 2 years' service
• Succession planning within the organisation so employees have opportunity to progress
• A family friendly environment

How to apply

You can apply online through our website www.humbercare.org.uk by clicking on the Careers at Humbercare tab. Alternatively telephone us on 01482 586633 or email us at info @ humbercare.org.uk to request an application form or full job description.

Please note only completed application forms will be considered for the role.

Closing date for applications: 12:00pm on Tuesday 30th December 2025