Support Officer Homelessness Prevention and Advice

CRA GROUP RECRUITMENT AND PAYROLL LTD; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority recruiting agency is seeking an experienced administrator for a 3-4 month contract position. This role provides essential support within the Housing Options Unit, focusing on delivering responsive services to individuals facing homelessness. Responsibilities include managing inquiries, scheduling appointments, and supporting temporary accommodation processes. Candidates should have relevant customer service and administrative experience. This position requires a DBS check and offers 36 hours per week with in-office requirements.

Responsibilities

• Handle high-volume inquiries providing general advice.
• Schedule appointments for homelessness prevention and advice.
• Support temporary accommodation placements and monitor occupancy.
• Assist with Housing Benefit and income tracking.
• Administer Guaranteed Rent Scheme and Rental Support Scheme.
• Maintain accurate data across housing systems.

Skills

Customer service experience

Administrative support experience

Exposure to private rented sector

Experience in multi-agency working

Job description

3-4 month contract position with a local authority

Summary

• This is a 3-4 month contract position with a local authority providing essential administrative and frontline support within the Housing Options Unit. The role is crucial in delivering a responsive service to individuals who are homeless at risk of homelessness or in housing need. Responsibilities include managing appointments maintaining accurate records supporting temporary accommodation processes and assisting in income maximisation to help the Council fulfill its statutory obligations.

Responsibilities

• Handle high-volume telephone and email inquiries across all Housing Options teams providing general advice and escalating complex cases.
• Schedule appointments for homelessness prevention and advice and assist with Personal Housing Plans (PHPs).
• Support temporary accommodation placements including securing hotels explaining conditions monitoring occupancy and setting up accounts.
• Assist with Housing Benefit and income tracking for placements and support debt recovery processes.
• Administer Guaranteed Rent Scheme (GRS) and Rental Support Scheme (RSS) processes including landlord payments and tenancy documentation.
• Maintain accurate data across housing systems (Locata Rental Support TA databases) and validate Housing Register applications.

Requirements

• Customer service experience in a high-volume environment ideally within housing or local authority services.
• Administrative support experience across multiple teams including appointment booking and record management.
• Exposure to private rented sector schemes and tenancy processes.
• Experience in multi-agency working and supporting move-on from temporary accommodation.

Additional Information

• Working hours : 36 hours per week
• Minimum of 2 days in the office at Civic offices Esher
• This role requires a basic DBS.
• Location : High Street Esher Surrey KT10 9SD United Kingdom

The role closes on 18th December 2025 apply ASAP.

Required Skills

You will carry out mainly administrative duties across the functions of the Housing Options Unit (Social and Supported Housing Homelessness Prevention and Advice Private Rented and Temporary Accommodation Teams) to help us accommodate and meet our legal obligations to those who are homeless or threatened with homelessness to assess and meet housing need in accordance with our Allocations Policy

Required Education

You will carry out mainly administrative duties across the functions of the Housing Options Unit (Social and Supported Housing Homelessness Prevention and Advice Private Rented and Temporary Accommodation Teams) to help us accommodate and meet our legal obligations to those who are homeless or threatened with homelessness to assess and meet housing need in accordance with our Allocations Policy

Key Skills

Anti Money Laundering,Gas Turbine,Animation,Investigation,ITI,Blogging

Employment Type : Full Time

Experience : years

Vacancy : 1