Support Officer Homelessness Prevention & Advice

i-Jobs; Esher; On-site; GBP 40,000 - 60,000; Part time

Job summary

A housing support organization based in Esher is looking for a Support Officer to assist with homelessness prevention and advice. This role requires strong administrative skills and experience in housing-related fields. Responsibilities include providing administrative support, handling inquiries, and coordinating housing placements. The ideal candidate will have excellent communication skills and the ability to manage high volumes of inquiries. This position offers a part-time contract with a pay rate of £17.61 per hour.

Qualifications

• Strong administrative skills are essential for managing various tasks effectively.
• Excellent communication skills to interact with clients and provide advice.
• Experience in housing or related fields is required to perform effectively.

Responsibilities

• Provide administrative support for housing services focused on homelessness prevention.
• Handle phone calls and provide advice to individuals threatened with homelessness.
• Assist in rehousing applicants and coordinating hotel placements.

Skills

Strong administrative skills

Excellent communication and customer service abilities

Ability to handle high volumes of inquiries

Experience in housing or related fields

Proficient in data entry and record‑keeping

Job description

Support Officer Homelessness Prevention & Advice

Location: High Street, Esher, KT10 9SD

Start Date: ASAP

Contract Duration: 4+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £17.61 Per Hour

Job Ref: OR19416

Job Responsibilities

• Provide administrative support for various housing services, focusing on homelessness prevention and housing registration.
• Handle phone calls, provide advice, and refer complex cases to specialists.
• Make appointments for individuals threatened with homelessness.
• Secure temporary accommodation and assist with income maximization.
• Support the Guaranteed Rent Scheme and assist with debt recovery.
• Respond to inquiries and provide information for councillor and ombudsman queries.
• Assist with personal housing plans and agency referrals.
• Update records for applicants moving into accommodation.
• Complete referrals to accommodation providers and monitor outcomes.
• Conduct telephone interviews and welfare calls for housing applications.
• Support caseworkers with personal housing plans and client follow-ups.
• Coordinate hotel placements and ensure housing benefit applications are completed.
• Prepare documentation for tenancy agreements and assist with housing benefit claims.
• Assist with inventory and check-out processes for accommodations.
• Input data into housing databases to ensure accuracy.
• Support the temporary accommodation coordinator to reduce numbers and plan move‑ons.
• Validate online housing applications and set up auto‑bidding for clients.
• Ensure verification processes and assist with nominations for accommodation.
• Assist in rehousing applicants and work with agencies to prevent rough sleeping.

Person Specifications

Must Have

• Strong administrative skills.
• Excellent communication and customer service abilities.
• Ability to handle high volumes of inquiries.
• Experience in housing or related fields.
• Proficient in data entry and record‑keeping.

Nice to Have

• Familiarity with housing benefit processes.
• Experience working with vulnerable populations.
• Knowledge of homelessness prevention strategies.

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