Support Officer - Domestic Abuse Service

Clarion Housing Group; England; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading housing association in Dartford is seeking a Support Officer to help families affected by domestic abuse. This rewarding role involves providing emotional support, assisting with welfare benefits, and helping families find permanent housing. Candidates with or without relevant sector experience are encouraged to apply. Commitment, empathy, and professionalism are essential qualities. Competitive salary and benefits are offered.

Qualifications

• Experience in the housing and support sector is preferred.
• Qualities desired include professionalism, empathy, and understanding.
• Life experience and commitment to develop skills for customer support.

Responsibilities

• Help families stay safe from domestic abuse.
• Enable access to welfare benefits and assist with debt.
• Provide emotional support and help apply for permanent housing.

Skills

Professionalism

Empathy

Understanding

Desire to develop knowledge and skills

Job description

Overview

Salary: £28,038 - £30,194 per annum - starting salary £28,038 per annum
Location: Dartford, Kent
Hours: 36 per week
Contract Type: Permanent

About the role

Our Kent Domestic Abuse Service is looking for a Support Officer to join our dynamic team in Dartford.

Clarion is offering an exciting opportunity for enthusiastic, motivated and talented individuals to build a career working for one of Europe\'s largest housing associations. Alongside providing general needs housing, Clarion also delivers support services to some of the most vulnerable people in society. Our work supporting individuals and families who have experienced domestic abuse offers our customers the opportunity to move on and live fulfilled, safe lives following the trauma they\'ve experienced. The role of Support Officer, whilst challenging at times, is an extremely rewarding one.

We welcome candidates with experience in the housing and support sector. But we\'re also looking for people who may not have this experience but have the qualities and skills we feel would most benefit our customers: professionalism, empathy and understanding, life experience and a desire to develop their knowledge and skills to best support our customers.

As a Support Officer, you\'ll work alongside colleagues in supported housing or outreach services in Kent. This will include helping families to stay safe from abuse, enabling access to welfare benefits and help with debt, providing emotional support and helping to seek and apply for more permanent housing. Working for Clarion as part of the Kent team, you will deliver exceptional support services to our customers.

If you feel you have the qualities we\'re looking for, we\'d love to hear from you. If this sounds like an opportunity for you, then please take a look at the full role profile before applying.

Salaries are just the starting point. Here at Clarion, we\'re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

Key dates

Closing Date: Tuesday 4th November 2025 at midnight.

Applicants must be able to travel across the region as required.

This post is subject to an Enhanced Adult & Child criminal record check.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We\'re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.