Support Medical Secretary - Respiratory | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional hospital trust in England is seeking a Support Medical Secretary to join their team at The Royal Shrewsbury Hospital. The role offers 18.5 hours per week, focusing on providing administrative support and responding to patient inquiries. Candidates should demonstrate good communication skills and ideally have RSA level 3 or equivalent qualifications. This position is an excellent opportunity for personal development in a supportive environment.

Qualifications

• Good communication skills are essential.
• Flexibility and reliability are important qualities.
• Organised approach to work is necessary.
• Experience in a medical environment is desirable.

Responsibilities

• Produce accurate clinical and general correspondence from audio transcription.
• Respond to telephone calls from patients, handling sensitive enquiries.
• Support team workload management to ensure efficient service.

Skills

Good communication skills

Flexibility

Reliability

Organised approach to work

Audio typing skills

Education

RSA level 3 or equivalent

Educated to GCSE level or equivalent

Job description

Overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a Support Medical Secretary to provide a valuable support service to our Respiratory Secretaries at The Royal Shrewsbury Hospital. The post is Band 3 and the successful candidate will be working 18.5 hours per week.

You will be able to demonstrate good communication skills, flexibility, and reliability and have an organised approach to work. Working alongside other Medical Secretaries, the post would provide an excellent opportunity for development and progression for a motivated candidate.

Key Details

Post: Support Medical Secretary

Location: The Royal Shrewsbury Hospital

Band: 3

Hours per week: 18.5

Responsibilities

The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription. You will also be required to respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and difficult enquiries. The successful applicant will gain valuable experience within a busy Medical Secretaries office.

The successful applicant will join a busy team currently comprising of Higher Level Medical Secretaries and Support Medical Secretaries. The post holder is a pivotal person in the patient’s relationship with the hospital, the clinical team and the Consultants. The team supports each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided.

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• RSA level 3 or equivalent
• Excellent audio typing skills
• Educated to GCSE level or equivalent
• Experience within a medical environment is desirable but is not essential

Application Date

This advert closes on Friday 31 Oct 2025.