Support Medical Secretary – 12-Month Secondment

Bristol NHS Foundation Trust; Weston-super-Mare; On-site; GBP 26,000 - 27,000; Full time

Job summary

Bristol NHS Foundation Trust invites applicants for three Support Secretary positions at Weston General Hospital. The roles are 12-month fixed-term contracts or secondments, requiring efficient, confidential secretarial support in a fast-paced environment.

You will work closely with a team to ensure smooth service delivery, manage workloads, and communicate effectively with patients, relatives and healthcare professionals. Proficiency in MS Office and proofreading is essential.

Qualifications

• GCSE English and Maths at grade C or above (or equivalent).
• Business and Administration Level 3 NVQ or equivalent experience.
• Qualified in word processing or audio typing (or equivalent).

Responsibilities

• Support the Senior Medical Secretaries with admin, typing of letters and basic tasks.
• Liaise with clinical and non-clinical staff via telephone and email.
• Be a point of contact for patients, relatives and carers professionally.
• Return calls promptly and keep callers updated information.
• Escalate patient queries and capacity issues to line manager or clinical staff.
• Maintain a caring, professional and empathetic approach toward patients and carers.

Skills

Communication skills

Teamwork

Customer service

Initiative

Empathy

Adaptability

Organisation

Education

GCSE English & Maths

Business & Administration Level 3

Word processing / audio typing

Tools

Microsoft Office 365

Proofreading/editing

Job description

Bristol NHS Foundation Trust invites applicants for three Support Secretary positions at Weston General Hospital. The roles are 12-month fixed-term contracts or secondments, requiring efficient, confidential secretarial support in a fast-paced environment.

You will work closely with a team to ensure smooth service delivery, manage workloads, and communicate effectively with patients, relatives and healthcare professionals. Proficiency in MS Office and proofreading is essential.