Support Medical Secretary

University Hospitals of North Midlands NHS Trust; Stafford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prominent healthcare provider in Stafford seeks a Medical Secretary for its Spinal Team, Trauma & Orthopaedics. The role involves managing inpatient waiting lists, communicating with patients, and ensuring accuracy in clinical letters. Ideal candidates will possess strong communication and time management skills, with the ability to work under pressure. Join our inclusive team dedicated to delivering high-quality care.

Benefits

Equal opportunities for career development

Wide range of development packages

Qualifications

• Excellent written and verbal communication skills are essential.
• Ability to manage your time effectively and prioritize workload.
• Experience in healthcare or administrative support preferred.

Responsibilities

• Manage inpatient waiting lists for the specialty.
• Communicate appointment and admission information to patients.
• Type correspondence and transcribe minutes accurately.
• Liaise with medical team and appointments department.

Skills

Time management

Strong communication

Ability to work under pressure

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

This Vacancy Is Only Open At This Stage To Internal Employees Of The Following Organisations Within The Staffordshire And Stoke-on-Trent Integrated Care System

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

An exciting opportunity has arisen for a medical secretary within the Spinal Team, Trauma & Orthopaedics.

Responsibilities

• Involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.
• The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service.
• The post holder will have work delegated to them by the Medical Secretary Team Leader and will be responsible for their own time management and will prioritise own workload ensuring that clinical letters are accurately typed in chronological order/clinical priority.
• The post holder will need to be able to work well under pressure and concentrate in a busy work environment.
• Will be required to support the Medical Secretary Team Leader and specialty team in the delivery of inpatient waiting list management, taking into account application of national RTT rules and to assist in the appropriate utilisation of theatres.
• Will be responsible for sorting and distributing incoming/outgoing information in a timely manner and ensuring that patients notes are requested and provided in a timely manner.
• The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.
• Will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy.
• The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.

About the Trust

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Contact Information

For further details / informal visits contact: Name: Nichola Allerton Job title: Operational Services Manager Email address: [e-mail] Telephone number: 01782 676284