Support Medical Secretary

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization in Wales is seeking a motivated Support Medical Secretary to assist in the Respiratory service at Royal Glamorgan Hospital. The ideal candidate will have a proven track record in a secretarial role within a healthcare environment, excellent communication skills, and the ability to manage patient pathways. Competitive salary offered along with attractive benefits including flexibility and development opportunities.

Benefits

Leading pension

Generous leave

Flexible work

Career growth opportunities

Continuous learning and development access

Qualifications

• Previous experience in a secretarial role within a health setting.
• Experience of working in a busy office environment.
• Ability to prioritise and manage own workload.
• Previous NHS experience.
• Knowledge of NHS/Health Board applications (i.e. WPAS).

Responsibilities

• Providing secretarial duties such as audio typing of medical correspondence.
• Managing patient pathways and liaising with staff and patients.

Skills

Excellent keyboard and audio typing skills

Excellent communication and telephone skills

Excellent organisational and time management skills

Confidentiality and diplomacy

Welsh language speaking/listening skills at Level 3 or above

Education

RSA/OCR Level III or equivalent

Good standard of education

Medical Secretary qualification (e.g. AMSPAR, ECDL)

Job description

Overview

Go back Cwm Taf Morgannwg University Health Board

The closing date is 08 October 2025

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified Support Medical Secretary to support the Respiratory service based at the Royal Glamorgan Hospital.

The post holder will be required to work within a team using their own initiative and demonstrate excellent communication and organisational skills.

Main duties of the job

The main purpose of this role will be to provide secretarial duties such as audio typing of medical correspondence, mail and filing duties, managing patient pathways and liaising with staff, patients, relatives/carers and external partners.

A good understanding of the principles of Referral to Treatment guidelines is also required and an empathetic approach to customer care, therefore an excellent telephone manner will need to be demonstrated.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn\'t mean essential; whilst the candidate doesn\'t need to have skills in Welsh, we\'ll consider it an advantage when short-listing and selecting candidates. This isn\'t \'fluency\', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see \'Welsh Language Guidance\' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\'s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM\'s location offers the best of South Wales, just 20 minutes from Cardiff\'s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you\'ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents section.

Person Specification

Qualifications

• RSA/OCR Level III or equivalent level of knowledge, skills and experience.
• Good standard of education.
• Knowledge of medical terminology.
• Medical Secretary qualification eg. AMSPAR, ECDL.

Experience

• Previous experience in a secretarial role within a health setting.
• Experience of working in a busy office environment.
• Ability to prioritise and manage own workload.
• Previous NHS experience
• Knowledge of NHS/Health Board applications, i.e. WPAS

Aptitude and Abilities

• Excellent keyboard and audio typing skills
• Excellent communication and telephone skills.
• Excellent organisational and time management skills.
• Confidentiality and diplomacy.
• Welsh language speaking/listening skills at Level 3 or above
• Ability to work on own initiative and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£25,313 to £26,999 a year per annum pro rata