Support Manager - General Hospital Management

NHS; Abercynon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Wales is seeking a Support Manager to oversee operations in acute hospital settings. The role involves providing support to Hospital General Managers, managing information systems, and ensuring effective patient flow. The ideal candidate will hold a degree and have experience in team and staff management along with knowledge of NHS systems. This position offers a chance to contribute to a significant health service serving 450,000 people.

Qualifications

• Degree Level or equivalent level of skills, experience and knowledge.
• Knowledge of acute site management and patient flow systems and processes.
• Experience of team/staff management.
• Experience in using clinical systems.
• Experience of using NHS Systems.

Responsibilities

• Manage relevant Information System required to support hospital management functions.
• Provide and analyse statistical information and produce reports.

Skills

Team management

Knowledge of patient flow systems

Statistical analysis

Education

Degree Level or equivalent

Tools

NHS Systems (WIS, WPAS, WCP)

Clinical systems

Job description

Cwm Taf Morgannwg University Health Board

Support Manager - General Hospital Management

The closing date is 13 November 2025

We are looking for a Support Manager to join our Operations Team supporting our Hospital General Managers with the operational and daily management of the acute hospital sites within CTMUHB.

This role will be responding to day to day queries and support Hospital General Managers in the achievement of key objectives for the acute sites, contributing where appropriate to the production of site based operational plans and business case development to ensure that delivery of a safe and efficient hospital site.

Main duties of the job

• Be responsible for contributing to the operational and daily management of the acute hospital sites within CTMUHB, giving support to the Hospital General Managers with the day-to-day administration related to safe hospital site management and patient flow.
• Support the Hospital General Managers in the achievement of key operational and strategic objectives for the acute sites, contributing where appropriate to the production of site based operational plans and business cases development alongside care groups as appropriate.
• Provide support in achieving standards laid out by the Welsh Government.
• Ensure that routine and ad-hoc information is provided to support the monitoring and evaluating the achievement of the Hospital General Managers objectives.
• Work closely with other managers to ensure a co-ordinated approach to the delivery of services.
• Manage identified staff as part of the acute hospital management function across CTMUHB.
• Be responsible for the day-to-day processes and procedures.
• Be encouraged to identify new and improved ways of working for all staff for whom they are responsible.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• Manage relevant Information System required to support hospital management functions for the University Health Board.
• Provide and analyse statistical information and produce reports for colleagues/CTM/other agencies as required by Hospital General Managers.

Person Specification

Qualifications

• Degree Level or equivalent level of skills, experience and knowledge

Knowledge

• Knowledge of acute site management and patient flow systems and processes

Experience

• Experience of team/staff management
• Experience in using clinical systems
• Experience of using other NHS Systems i.e. WIS, WPAS, WCP etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board