Support Manager

Woodhouse Health Centre; Sheffield; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading healthcare practice in Sheffield is seeking a Support Manager to oversee the Reception Team and support the Management Team in delivering high-quality patient care. The ideal candidate will have strong communication skills, relevant qualifications, and experience in primary healthcare. The role requires flexibility and the ability to work autonomously. Competitive salary and career development opportunities available.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a Primary Healthcare setting.
• Experience of leading/managing a team.
• Experience of providing appraisal writing and staff development.

Responsibilities

• Manage the Reception Team and ensure efficient administration.
• Provide support to the Management Team for quality assurance.
• Identify staff training needs and deliver training.
• Plan staff rotas and ensure sufficient cover.
• Handle patient complaints and implement office processes.

Skills

Excellent communication skills (written and oral)

Competent in the use of Microsoft Office

Effective time management

Problem solving and analytical skills

Good interpersonal skills

Education

GCSE English (C or above) and at three other GCSEs

Educated to A-level/equivalent or higher with relevant experience

NVQ Level 2 in Health and Social Care

Job description

The successful applicant will not only play a pivitol role overseeing our Reception Team but also be key in supporting our Management Team.

Main duties of the job

The successful applicant will be responsible for the efficient management and day-to-day direction of our Reception Team, ensuring all administrative duties are performed effectively and to the required patient care standard, meeting the objectives of the Practice.

The applicant will also support the Management Team in ensuring quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the Management Team.

About us

Woodhouse HealthCentre is a large GP Practice in the south of Sheffield and we currently have over 12,000patients registered with us. The Practice has a large team of GPs, Nurses, Administrative and Reception staff who are friendly long-standing employees. The Practice is also a Training Practicefor trainee GP and Doctors. We also runour own Enhanced Access service which provide evening and weekend appointmentsfor our network.

Job responsibilities

Thefollowing are the core responsibilities of the Support Manager. There may be,on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels.

The SupportManager is responsible for:

• Overseeingthe Reception Team, ensuring staff achieve their primary responsibilities;
• Linemanaging the Reception Supervisors, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training;
• Identifyingand delivering Reception Team training, where required;
• Planning Reception Team staff rotas (including breaks, annual leave, and EnhancedServices Hub cover);
• Reviewingand updating all Reception policies and procedures, as required;
• Supportingthe Management Team dealing with patient complaints, when required;
• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation;
• Coordinating the provision of temporary Reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences;
• Providing initial guidance and advice to patients who wish to verbally complain.

In addition to the primary responsibilities, the Support Manager may be requested to:

• Deputise for the Practice Manager / Assistant Practice Manager during periods of absence;
• Monitor and promote the use of the NHS Friends and Family Test.

Person Specification

• Polite and confident;
• Flexible and cooperative;
• Motivated;
• Initiative and judgement (knowing when the ask for help);
• Forward thinker;
• High levels of integrity and loyalty;
• Sensitive and empathetic in distressing situations;
• Ability to work under pressure.

Qualifications

• GCSE English (C or above) and at three other GCSEs.
• Educated to A-level/equivalent or higher with relevant experience;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience of working with the general public;
• Experience of administrative duties;
• Experience of working in a Primary Healthcare setting;
• Experience of leading/managing a team or particular area of work.
• Experience of providing appraisal writing and staff development.

Skills

• Excellent communication skills (written and oral);
• Clear, polite telephone manner;
• Competent in the use of Microsoft Office and Microsoft Outlook;
• Effective time management (planning and organising);
• Ability to work as a team member and autonomously;
• Good interpersonal skills;
• Problem solving and analytical skills;
• Ability to follow policy and procedure.

Other requirements

• Flexibility to work outside of core office hours;
• Maintain confidentiality at all times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.