Support Manager

Advance Housing and Support; Leicester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Paid holiday, 25–30 days

Perks at Work discounts

Pension scheme

Employee Assistance Programme

Long service awards

Cycle to work

DBS/DBS covered

Job summary

Advance Housing and Support is seeking a motivated Support Manager in Leicestershire to lead a care team delivering high-quality, personalised support for adults with learning disabilities and mental health needs.

You will model best-practice, ensure regulatory compliance, and develop staff through training while maintaining strong stakeholder relationships. The role requires a UK driving licence and NVQ Level 5 or equivalent.

Qualifications

• Minimum of 2 years' experience in adult care, supporting individuals with mental health conditions and learning disabilities.
• Experience in team leadership and staff management within health and social care.
• Strong understanding of person-centred care and complex mental health conditions.
• Strong IT literacy, including experience with digital care systems.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Excellent verbal and written communication skills.
• Commitment to ongoing training and professional development.
• Business development experience with a drive to expand services.
• UK driving licence.
• NVQ Level 5 in Health and Social Care (or equivalent) or willing to achieve.

Responsibilities

• Lead and directly manage a team of support workers, ensuring high-quality, personalised support
• Act as an exemplary role model to staff, ensuring that customers remain at the heart of all services provided
• Ensure compliance with company policies, industry regulations, and legal requirements
• Contribute to business development and service growth initiatives
• Develop and maintain a strong working relationship with key stakeholders, customers, families, and external agencies
• Manage and resolve staff issues effectively, ensuring adherence to policies and procedures
• Conduct risk assessments and crisis management, including de-escalation techniques
• Oversee quality assurance, ensuring service delivery meets and exceeds expectations
• Promote staff development through training, performance management, and supervision
• Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and GDPR
• Work flexibly, including occasional weekends, bank holidays, and sleep-in duties if required

Skills

Team leadership

IT literacy

Communication

Time management

Pressure handling

Driving licence

Stakeholder engagement

Service development

Education

NVQ Level 5 in Health and Social Care (or equivalent)

Tools

Digital care systems

Job description

Position: Support Manager

Location: Leicestershire

Hours: 37.5 contracted hours per week

Salary: £32,654.31 per annum

Job ref: 5216

We regret to inform you that Advance is unable to accept any sponsorship requirements.

Are you motivated, competent and experienced?

About The Role

We are seeking a highly motivated Support Manager to work with the Operations Manager in leading and directly line managing a support team in Leicestershire to deliver the highest quality of support to a group of adults with learning disabilities in their own homes.

You will lead as an exemplary role model to achieve outstanding, personalised support, and high levels of regulatory compliance, ensuring our customers are at the heart of all we do, and their needs are met. Ensuring your team feel valued and supported, providing them with a full understanding of what is expected of them and giving them the skills and tools to undertake their role to the best of their abilities.

Success in this role means that individuals get the highest quality support and live their best lives.

Key Responsibilities

• Lead and directly manage a team of support workers, ensuring high-quality, personalised support
• Act as an exemplary role model to staff, ensuring that customers remain at the heart of all services provided
• Ensure compliance with company policies, industry regulations, and legal requirements
• Support customers with mental health conditions and learning disabilities across
• Develop and maintain a strong working relationship with key stakeholders, customers, families, and external agencies
• Manage and resolve staff issues effectively, ensuring adherence to policies and procedures
• Conduct risk assessments and crisis management, including de-escalation techniques
• Oversee quality assurance, ensuring service delivery meets and exceeds expectations
• Promote staff development through training, performance management, and supervision
• Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and General Data Protection Regulations (GDPR)
• Work flexibly, including occasional weekends, bank holidays, and sleep-in duties if required
• Contribute to business development and service growth initiatives

Person Specification Essential

• Minimum of 2 years of experience in adult care, supporting individuals with mental health conditions and learning disabilities
• Previous experience in team leadership and staff management within the health and social care sector
• Strong understanding of person-centered care and complex mental health conditions
• Strong IT literacy, including experience with digital care systems
• Ability to work under pressure, manage time effectively, and meet deadlines
• Excellent verbal and written communication skills
• Commitment to ongoing training and professional development
• Business development experience with a drive to expand services
• UK driving license
• NVQ Level 5 in Health and Social Care (or equivalent qualification) or willing to achieve

Desirable

• Experience working alongside Support Managers and Operations Managers in a similar role
• Understanding of health and social care compliance frameworks
• Knowledge of stakeholder engagement and relationship management

For more information about the role please contact, Kavita Patel, Email: [e-mail]

About The Organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits Of Working For Advance

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance ProgrammeFree DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.

[e-mail]

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.

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