Support Experience Officer

Treloar School & College; Holybourne; On-site; GBP 28,000; Full time

Job summary

A community-focused charitable organization in Holybourne is seeking a motivated Supporter Experience Officer to enhance donor relationships and support fundraising efforts. You’ll manage supporter data, deliver personalized communications, and develop engaging supporter journeys. Ideal candidates will possess CRM experience and a strong attention to detail. This role offers a salary of £27,532 per annum, along with excellent training, development opportunities, and various benefits.

Benefits

Life insurance & Critical Illness Cover

Group Personal Pension & Occupational Health schemes

Health Cash Plan & Perkbox discount scheme

Free wellbeing activities (e.g. gym/yoga/Pilates)

Free parking

Qualifications

• Experience with CRM systems is ideal.
• Strong analytical skills with a passion for data.
• Ability to engage with donors effectively.

Responsibilities

• Manage supporter data for communications and campaigns.
• Deliver personalised thank-you messages to donors.
• Monitor giving patterns to support donor retention.
• Develop automated supporter journeys through CRM.
• Contribute to events and fundraising campaigns.

Skills

Experience working with supporter databases

Standard education including Maths and English

Proficient in using Microsoft Office Suite

Strong attention to detail

Ability to plan and manage workload

Friendly and collaborative approach

Passionate about the mission

Education

Good level of standard education

Job description

We're looking for a motivated and detail-focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You'll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way.

Working closely with the wider fundraising team, you'll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.

What you'll do:

• Manage supporter data and segmentation for mailings, e-newsletters, and campaigns
• Deliver timely, personalised thank-you messages and donor communications
• Support donor retention by monitoring giving patterns and engaging lapsed supporters
• Develop supporter journeys and automated touchpoints across email and CRM
• Help ensure every donor feels valued and connected to Treloar's mission
• Contribute to events and fundraising campaigns, occasionally outside office hours

Qualifications and experience:

• Experience working with supporter databases (CRM experience ideal)
• Good level of standard education including Maths and English
• Proficient in using Microsoft Office Suite
• Strong attention to detail and an enthusiasm for using data
• The ability to plan, prioritise, and manage a varied workload
• A friendly, collaborative, and proactive approach
• A genuine passion for Treloar's mission and values

At Treloar's, you'll be part of a passionate team making a real difference in young people's lives.

Why join us?

• £27,532 per annum (Term‑time only contract – pro rata for part‑time, based on 42 hours)
• £27,507 per annum (Full‑year contract – pro rata for part‑time, based on 36.5 hours)
• A supportive and inclusive working environment
• The chance to be part of a purpose‑driven organisation with a real sense of community
• Excellent training & development opportunities
• Life insurance & Critical Illness Cover
• Group Personal Pension & Occupational Health schemes
• Health Cash Plan & Perkbox discount scheme
• Free wellbeing activities (e.g. gym/yoga/Pilates)
• Free parking & many other benefits