Support Experience Officer

Treloar School and College; Alton; On-site; GBP 27,000 - 28,000; Full time

Job summary

A charity organization in Alton is seeking a motivated Support Experience Officer to manage supporter data and create engaging journeys for donors. This role involves delivering personalized communications, supporting donor retention, and contributing to fundraising events. The ideal candidate has experience with supporter databases, strong attention to detail, and a passion for the organization's mission. This position offers a supportive work environment and various benefits.

Benefits

Excellent training & development opportunities

Life insurance & Critical Illness Cover

Group Personal Pension & Occupational Health schemes

Health Cash Plan & Perkbox discount scheme

Free wellbeing activities (e.g. gym/yoga/Pilates)

Free parking

Other benefits

Qualifications

• Experience working with supporter databases (CRM experience ideal).
• Good level of standard education including Maths and English.
• Proficient in using Microsoft Office Suite.
• Strong attention to detail and an enthusiasm for using data.
• Ability to plan, prioritise, and manage a varied workload.
• A friendly, collaborative, and proactive approach.
• A genuine passion for Treloar’s mission and values.

Responsibilities

• Manage supporter data and segmentation for mailings, e-newsletters, and campaigns.
• Deliver timely, personalised thank-you messages and donor communications.
• Support donor retention by monitoring giving patterns and engaging lapsed supporters.
• Develop supporter journeys and automated touchpoints across email and CRM.
• Help ensure every donor feels valued and connected to Treloar’s mission.
• Contribute to events and fundraising campaigns, occasionally outside office hours.

Skills

Experience working with supporter databases

Good level of standard education including Maths and English

Proficient in using Microsoft Office Suite

Strong attention to detail

Ability to plan, prioritise, and manage a varied workload

Friendly and proactive approach

Passion for Treloar’s mission and values

Job description

Support Experience Officer

30 - 37 hours per week

Full year or Term-time contract considered

Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters — and that’s where you come in.

We’re looking for a motivated and detail-focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You’ll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way.

Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.

What you’ll do:

• Manage supporter data and segmentation for mailings, e-newsletters, and campaigns
• Deliver timely, personalised thank‑you messages and donor communications
• Support donor retention by monitoring giving patterns and engaging lapsed supporters
• Develop supporter journeys and automated touchpoints across email and CRM
• Help ensure every donor feels valued and connected to Treloar’s mission
• Contribute to events and fundraising campaigns, occasionally outside office hours

Salary:

£27,532 per annum (Term‑time only contract — pro rata for part‑time, based on 42 hours)

£27,507 per annum (Full‑year contract — pro rata for part‑time, based on 36.5 hours)

We’re looking for someone who:

• Experience working with supporter databases (CRM experience ideal)
• Good level of standard education including Maths and English
• Proficient in using Microsoft Office Suite
• Strong attention to detail and an enthusiasm for using data
• The ability to plan, prioritise, and manage a varied workload
• A friendly, collaborative, and proactive approach
• A genuine passion for Treloar’s mission and values

Why join us?

• A supportive and inclusive working environment
• The chance to be part of a purpose-driven organisation with a real sense of community
• Excellent training & development opportunities
• Life insurance & Critical Illness Cover
• Group Personal Pension & Occupational Health schemes
• Health Cash Plan & Perkbox discount scheme
• Free wellbeing activities (e.g. gym/yoga/Pilates)
• Free parking & many other benefits

How to apply?

To apply, please complete our online application form, alternatively please call our Recruitment Team on 01420 547400, ext. 3574 to discuss further.

Closing date: Wednesday 10th December at 12pm

Interview date: W/C 15th December 2025

Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.

Registered charity number 1092857.