Support Executive (Dynamics 365 Power Platform)

AQA Education; Manchester; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

An educational assessment organization in Manchester is seeking a Support Executive for Dynamics CRM & Power Platform. This full-time role features a hybrid working model with 2 days in the office and 3 days remote. Responsibilities include providing support for Dynamics 365 systems, troubleshooting service requests, and ensuring data quality. Candidates should have experience with Dynamics 365 or Power Platform and excellent customer service skills. The position offers competitive benefits including a strong pension plan and extensive leave.

Benefits

Competitive pension contributions up to 11.5%

35-hour working week

25 days annual leave

Extensive online learning platform

Networking groups for various communities

Qualifications

• Experience in administering systems is crucial.
• Understanding of data management is necessary.
• Excellent customer service skills are required.

Responsibilities

• Provide frontline support for Dynamics 365 Power Platform.
• Deliver system improvements using Power Automate.
• Support end users with managing data quality.

Skills

Experience administering Dynamics 365 or Power Platform systems

Strong understanding of data management and reporting tools

Ability to prioritise support requests

Excellent customer service skills

Comfortable working with stakeholders

Knowledge of Dynamics 365 Customer Service and Sales

Job description

Overview

Support Executive Dynamics CRM & Power Platform at AQA in Manchester. Permanent role with hybrid working: 2 days office, 3 days remote. Full-time, 1 vacancy.

Compensation & Location

Salary: £36,500 – £38,525 per annum. Location: Manchester.

Responsibilities

• Provide frontline support for Dynamics 365 Power Platform and ACD telephony systems.
• Deliver system improvements and automations using Power Automate and basic configuration.
• Support end users in managing data quality and contribute to project delivery and training.
• Effectively prioritise, troubleshoot and deliver resolutions for service requests and tickets, meeting customer needs and relevant KPIs.
• Manage security roles and profiles to control end user access.
• Monitor communication activities and minimise the risk of blacklisting.
• Conduct acceptance testing as part of upgrade and change rollout activity.

Qualifications

• Experience administering Dynamics 365 or Power Platform systems.
• Strong understanding of data management and reporting tools.
• Ability to prioritise support requests and deliver excellent customer service.
• Comfortable working with stakeholders and introducing system/process changes.
• Knowledge of Dynamics 365 Customer Service and Sales functionality is a plus.

Benefits

Competitive pension up to 11.5% employer contributions, 35-hour working week, 25 days annual leave with extra office closure in December and bank holidays, extensive online learning platform, volunteering days, free parking and good transport links, network groups for LGBTQ neurodiversity empowerment, disability, women, wellbeing, ethnic minority and more.

EEO Statement

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We welcome applications from individuals of all backgrounds and lived experiences.

Application

To apply please submit your CV and cover letter via our careers portal.

Application deadline: Sunday 26th October.