Support Engineer (UK)

Oscer; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthtech startup in London is seeking a Support Engineer to leverage technical expertise in customer support. Responsibilities include resolving issues, collaborating with teams, and ensuring customer satisfaction. Ideal candidates have strong communication skills and experience with Python, React, and Node. This role offers a flexible hybrid working environment alongside a chance to impact global healthcare improvement.

Benefits

Flexible hybrid working environment

Additional paid day off for your birthday

Personal L&D budget up to $1,000 p/a

Shares (equity) in the company

Chance to create a global impact

Qualifications

• Ideally 2+ years’ experience in a support engineer role.
• Strong communication skills and a customer-centric mindset.
• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.
• Eagerness to contribute to product improvement.

Responsibilities

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently.
• Collaborate with engineering and product teams to understand and resolve complex technical problems.
• Perform in-depth analysis of technical issues reported by customers.
• Fix product issues and bugs, ensuring reliable product performance.

Skills

Strong communication skills

Customer-centric mindset

Explain technical concepts to non-technical users

Experience with Python

Experience with React

Experience with Node

Experience with FastAPI

Experience with MongoDB

Proactive team player

Experience in a support engineer role

Job description

Location

London, United Kingdom

Employment Type

Full time

Department

Engineering

The Role

As a Support Engineer, you'll leverage your technical expertise to troubleshoot and resolve challenges, contributing to the growth and success of our AI scribe in the UK market.

Responsibilities

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.

• Perform in-depth analysis of technical issues reported by customers.

• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.

• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.

• Fix product issues and bugs, ensuring high-quality and reliable product performance.

Qualifications

• Strong communication skills and a customer-centric mindset.

• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.

• Eagerness to contribute to product improvement.

• Some experience with Python, React, Node, FastAPI, MongoDB.

• A proactive person who enjoys a fast paced startup environment, able to collaborate with an international team of like minded individuals dedicated to creating awesome AI experiences in healthcare.

• Ideally 2+ years’ experience in a support engineer role.

What we believe in

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

• We will stop at nothing to improve patient care across the world.

• We design user experiences for joy and ship them fast.

• We make decisions in a flat hierarchy that prioritizes the truth over rank.

• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us

• Flexible hybrid working environment with 50/50 split.

• Additional paid day off for your birthday and wellness days

• Personal L&D budget up to $1,000 p/a

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.