Support Engineer Technical/Field/2Nd Line- M365, Sophos - Cornwall

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen; England; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading IT infrastructure recruitment firm in Cornwall is seeking a 2nd Line Technical/Field Support Engineer. This role involves providing 2nd line support, working heavily with Microsoft 365 and Sophos, and visiting client sites. Strong background in UK MSP and excellent customer service skills are essential. This position offers great career progression and training opportunities.

Qualifications

• Experience working for a UK IT Infrastructure Support Provider/MSP.
• Understanding of Microsoft 365 admin and basic networking.
• Familiarity with endpoint security tools essential.

Responsibilities

• Delivering 2nd Line support via phone, remote tools and onsite visits.
• Supporting customers in Microsoft 365 environments.
• Logging tickets and contributing to the internal knowledge base.

Skills

UK MSP background

Customer service mindset

Experience with Microsoft 365

Basic networking knowledge

Endpoint security experience

Tools

Sophos

ConnectWise

Job description

Overview

2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000

Are you ready to step into a role that is massively backed by training and development?

Do you want to be part of an established, growing MSP that will invest in your future?

Are you someone who thrives in a fast-paced, client-facing support environment?

* To apply

- You MUST have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required

- You MUST also live in Cornwall or be prepared to relocate there.*

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you\'ll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.

What you\'ll be doing

• Delivering 2nd Line support via phone, remote tools and onsite visits
• Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams
• Working with Sophos for endpoint and Firewall security
• Using ConnectWise as your central service desk platform
• Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments
• Supporting 1st Line colleagues and acting as a mentor for more junior engineers
• Logging tickets, creating documentation, and contributing to the internal knowledge base

What you\'ll need

• UK MSP background - ESSENTIAL
• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
• Familiarity with Sophos and ConnectWise (or similar tools)
• Strong customer service mindset - confident, friendly, and proactive
• Full UK driving licence and happy to travel locally to customer sites
• Eligible for BPSS clearance

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you\'re a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you.

Call Tim Davey or apply online for a fast response