Support Engineer - NG

SiXworks; Farnborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading secure digital solutions provider in Farnborough is seeking an IT Support Engineer to manage user support and ensure system functionality. You will provide 1st and 2nd line support, handle incidents, and work with a skilled team of IT professionals. The ideal candidate has strong experience in IT support, especially with Windows and Microsoft environments. Join us to enhance operational agility in Defence and National Security.

Benefits

25 days annual leave + bank holidays

Private Medical Insurance

Life Assurance Scheme

Contributory pension scheme

Professional Development opportunities

Cycle to Work scheme

Perks at Work scheme

Secure, on-site parking, cafe, restaurant, and gym facilities

Casual dress

Free hot and cold drinks

Qualifications

• Experience providing 1st/2nd line support for IT environments.
• Ability to respond to monitoring alerts and escalate issues.
• Capable of documenting incident resolutions effectively.

Responsibilities

• Respond to incoming tickets and provide feedback.
• Provide basic 1st/2nd line support for services and infrastructure.
• Ensure tickets are updated and managed properly.

Skills

Windows 10/11 and MacOS support and administration

Azure/Entra/AD administration

Microsoft 365 administration

Endpoint Management / Intune administration

Running PowerShell scripts

End User Device provisioning, onboarding of users

Understanding of security concepts (MFA, Conditional Access)

Atlassian suite of ITSM equivalent tooling

Job description

Overview

We are looking to recruit an IT Support Engineer to join us on exciting and important work that is underway.

Responsibilities

• Respond to incoming tickets and provide ongoing feedback on progress.
• Provide basic 1st/2nd line support for our environments, services and infrastructure.
• Escalate to 3rd line for complex issues.
• End user support (desk-side and remote).
• Issue communications to the user community for incidents and maintenance events.
• Respond to monitoring alerts, triage and escalate where necessary.
• Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
• Occasional travel to remote sites may be required.

Key Skills

• Windows 10/11 and MacOS support and administration
• Azure/Entra/AD administration
• Microsoft 365 administration
• Endpoint Management / Intune administration
• Running PowerShell scripts
• End User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Atlassian suite of ITSM equivalent tooling

Desirable

• Windows Server support and administration
• iOS and iPadOS support and administration
• JAMF exposure or similar MacOS MDM solution
• Understanding of Group Policy (creation and troubleshooting)
• Linux exposure (Ubuntu, CentOS)
• Writing of PowerShell scripts

Why SIXWORKS?

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.

We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security.

This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey.

Why join SiXworks?

Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We are powered by a league of extraordinary IT engineers, architects, developers, and project managers.

SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.

In addition to a competitive salary, we offer:

• 25 days annual leave + bank holidays
• Private Medical Insurance
• Life Assurance Scheme
• Contributory pension scheme
• Professional Development opportunities
• Cycle to Work scheme
• Perks at Work scheme
• Contributory company pension
• Discretionary Bonus scheme
• Secure, on-site parking, cafe, restaurant, and gym facilities
• Casual dress
• Free hot and cold drinks in our own, modern kitchen/break-out

Security Clearance

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.

Data Privacy

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including safeguards in case of cross-border data transfer, is available at: https://www.ibm.com/privacy