Support Engineer - M365, Windows, O365, Hybrid (Milton Keynes area)

Dively Communications.com; Milton Keynes; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in the Milton Keynes area is seeking a Support Engineer to provide 2nd line support in M365 and Windows environments. The role is hybrid, requiring 3 days in the office and 2 days remote, and offers a car allowance as well as opportunities for career progression. Candidates should have extensive knowledge of Windows and Office 365, with strong communication skills for effective client support.

Benefits

Car allowance

Company phone

Bonus

Qualifications

• 2nd Line support experience in M365 Windows environment.
• Extensive knowledge of Windows (7, 10, 11).
• Experience with Office 365, Active Directory, and Azure is essential.
• Strong communication skills to support users both in person and remotely.
• Solid experience handling a high volume of support requests.

Responsibilities

• Provide 2nd line support in M365 and Windows environments.
• Engage with 3rd party and internal stakeholders.
• Handle various support tickets including printers and networking issues.

Skills

2nd Line support

Windows 7, 10, 11

Microsoft Office 365

Active Directory

Azure

Imaging

Networking

Excellent client facing skills

Tools

SCCM

Job description

Overview

Support Engineer - M365, O365, Windows, Network, Field, 2nd Line, Printers, Azure, Active Directory, SAN, SQL, Hybrid (Milton Keynes area)

This is a fantastic Support Engineer opportunity to join a leading tech company. The role is hybrid: 3 days a week in offices around the Milton Keynes area and 2 days remote. Due to locations a driving license and car are essential. The role includes a car allowance but you will need your own vehicle from the start.

As Support Engineer you will be working in Windows, MS365 environments with in-depth knowledge of Windows 11, 10 and 7 and Microsoft Office 365. AD and usual experience with laptops and mobile devices are essential, as is some exposure to Azure. Windows Server and Imaging skills are essential. Issues/tickets may include printers, networking, tablets, backup and recovery. Experience with firewalls, security, migrations, SCCM or SQL Server are desirable but not essential. You will engage with 3rd party and internal stakeholders; strong communication skills and experience supporting both in person and remotely are essential. Solid experience handling a high volume of tickets/support requests is essential. Microsoft certifications are desirable.

Essential Skills

• Proven commercial track record proving 2nd Line support in M365 Windows environment
• Commutable to the Milton Keynes area
• Driving license and car
• Extensive Windows (7, 10, 11) knowledge
• Office 365
• Backup & recovery
• Active Directory
• Azure
• Imaging
• Server
• Desktop
• Networking
• Excellent client facing skills

Desirable Skills

• Microsoft certifications
• SCCM
• Migrations

This is an exceptional Support Engineer opportunity to work with a leading company, exciting projects, career progression and a great package on offer (including company car allowance, phone, bonus).