Support Engineer (Field-Based) – On-Site, Customer Facing

Travers Executive Search; Woking; On-site; GBP 40,000 - 47,000; Full time

Job summary

A technology service provider in the UK is seeking a field-based Support Engineer who enjoys direct customer interaction. The role includes visiting client sites to provide technical support, diagnosing and resolving hardware and software issues on-site, and building strong client relationships. Candidates should have 3+ years of hands-on experience with Meraki or Aruba networks along with excellent communication skills. Travel across the UK is required. Competitive salary and benefits offered.

Benefits

Company car

Pension participation

22 Days holiday plus statutory Bank Holidays

Vendor education support

Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line or similar).
• 3+ years of hands-on experience with Meraki or Aruba networks.
• 2+ years deploying and supporting 3CX or similar voice technologies.
• Valid full UK driving licence and right to work in the UK.
• Professional-level proficiency in English.

Responsibilities

• Visit customer sites to deliver face-to-face support.
• Diagnose and fix issues hands-on (hardware, software, networks).
• Build strong customer relationships through clear communication.

Skills

Configuring and supporting VLANs

Troubleshooting Meraki networks

Strong practical networking skills

Professional communication skills

Tools

Meraki

3CX

Job description

Job Description

Support Engineer (Field‑Based) – On‑Site, Customer Facing

Base salary : £40K–£47K + vehicle allowance + on‑call upon qualification

Locations : Midlands / South West / North West (regional roles)

We’re looking for a hands‑on Support Engineer who enjoys meeting customers, solving problems on‑site, and working independently.

What you’ll do

• Visit customer sites to deliver face‑to‑face support
• Diagnose and fix issues hands‑on (hardware, software, networks)
• Work solo on‑site while knowing when to escalade
• Build strong customer relationships through clear communication
• Travel to sites across your region
• Work from home or use a local company office when not on‑site

Requirements

Essential Experience & Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line or similar).
• 3+ years of recent, hands‑on experience with Meraki or Aruba networks.
• 2+ years of experience deploying and supporting 3CX or similar voice technologies (e.g., MS Teams, Mitel).
• Valid full UK driving licence and the right to work in the UK (no sponsorship required or provided).
• Professional‑level proficiency in English (written, spoken, and reading).

Technical Skills

• Strong practical networking skills: configuring and supporting VLANs, routing, firewalls, and Wi‑Fi.
• Proficiency in installing, configuring, and troubleshooting Meraki networks (switching, wireless, security).
• Experience deploying and supporting 3CX phone systems.
• Ability to perform cabling, racking, testing, and wireless surveys.
• Competence in documenting installations and updating monitoring systems.

Role & Personal Attributes

• A field engineering background with regular on‑site work and customer / stakeholder interaction.
• Confident working independently and taking ownership of issues through to resolution.
• Strong customer focus and professional communication skills.
• Willingness and ability to travel throughout the UK, work away from home as required, and travel to some European locations if / when agreed without visa restrictions.
• Ability in the future to participate in a 1-in‑4 weekly low volume on‑call rota.
• Proven ability to work closely with internal teams and maintain high customer service standards.

Desirable (Nice‑to‑Have)

• Relevant certifications (e.g., Cisco, 3CX).
• Experience in hospitality, hospital, or Managed Service Provider (MSP) environments.
• Broader vendor knowledge (e.g., HP, Dell, Aruba, Ruckus).

Benefits

As to be expected from an established privately owned niche sector MSP :

• Competitive Salary - Subject to experience Base : £35,000 to 45,000
• Potential Future On‑Call 24 / 7 Support participation additional earning opportunity
• Company car
• Company Pension participation (optional)
• 22 Days holiday plus statutory BAnk Holidays ( increases with tenure)
• Vendor Education and certification renewal support (3CX, Aruba, Cisco, Cisco Meraki, HPE, Juniper, Mitel, MS Voice, Yealink and similar)- subject to agreement and applicability in the company

For more information or to discuss specifics on the client company or role, please do not hesitate to reach out to us or send a cover letter together with your application.

Further Requirements

Essential Technical Experience Minimum 3 years hands‑on with Cisco Meraki because you will work daily with client configurations, set‑ups through the dashboards, deploy hardware, troubleshoot and support. Minimum 2 years deploying 3CX phone systems or similar with touch points on SIP trunks, IVRs, Yealink provisioning etc. Proven field engineering background – you’ve spent significant time on client sites, interacted with tech savvy stakeholders and users. Strong network fundamentals – switching, routing, VLANs, wireless, firewalls (practical application, not just theory) Experience in hospital, hospitality, retail or MSP environments which often have uptime pressures, SLA`s and demanding clients. Essential Practical Requirements UK-based with right to work with correct visas and no application support required. Clean UK driving licence and willingness to travel nationally (company vehicle provided) Available for on‑call rota (1 week in 4, paid separately) once training provided. Can start within reasonable notice (4-6 weeks maximum). Professional client‑facing manner because you represent the client company on site.