Support Engineer (Contract)

Curo Resourcing Ltd.; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking Senior Customer Engineers to provide advanced desktop support, hardware and software configuration in London. Candidates should possess excellent customer service skills, relevant technical knowledge, and ideally have active SC Clearance. This role offers a pay rate of £18.90 per hour and a contract duration of 120 days.

Qualifications

• Active SC Clearance is highly desirable.
• Must be British national and have a clean driving license.

Responsibilities

• Provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services.
• Perform moves and changes and set up workstations.
• Follow scripts to build and configure laptops and desktops.

Skills

Ability to support basic Desktop & Laptop hardware and software

Mac OS experience and knowledge

Experience with MS Office products

Understanding of wireless connectivity and fault diagnostics

Excellent customer service skills

Cisco knowledge

Job description

Our Global Enterprise client is looking for Senior Customer Engineers to provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.

Start Date: ASAP
Duration: 120 days (initially)
Pay Rate: £18.90 p/h (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £21.46 p/h (includes rolled up holiday)
IR35 Status: Inside
Location: London

NOTE

Active SC Clearance is highly desirable.

Additional Expectations

• Active security clearance is highly advantageous.
• Must be British national (defence industry customer).
• Must have clean driving license.

Technical Skills

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and Mac Book.
• Good MS office products experience – Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• To be able to floor walk and deal with any technical queries as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre – HP Proliant G8 – G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge.
• Excellent customer skills are essential.

Soft Skills

• Excellent communication and customer service skills.
• A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards.
• Work well within a team, report issues and risks, take part in team meetings, share ideas and work towards improving our service.
• Excellent written & verbal communication with customers to understand and to influence.

To apply for this Support Engineer Contract job, please click the button below and submit your latest CV.

Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.

Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.