Support Engineer (Contract)

Curo Resourcing Ltd.; Carterton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology services company in Carterton seeks a Support Engineer to aid in device migrations and setup a Refresh Clinic. Responsibilities include managing device collections, updating reporting systems, and conducting stock checks. Ideal candidates should possess strong communication skills and a desire to help others. Active SC Clearance is a significant advantage. This role offers an hourly pay rate of £18.90.

Qualifications

• Active SC Clearance is highly desirable.
• Strong desire to help others by sharing knowledge and contributing to standards.

Responsibilities

• Set up Refresh Clinic for device migrations.
• Collect existing devices from users and handover new devices.
• Update workflow management system and report issues promptly.
• Conduct daily manual stock checks and manage device storage.

Skills

Excellent written & verbal communication

Team collaboration

Problem-solving

Knowledge sharing

Job description

Start Date: ASAP

Duration: 90 days (initially)

Pay Rate: £18.90 ph (PLEASE NOTE: Employer NI is paid for by the client)

Total Daily Earnings: £21.46 ph (includes rolled up holiday)

IR35 Status: Inside

Location: Carterton

NOTE: Active SC Clearance is highly desirable.

Responsibilities

• Set-up Refresh Clinic.
• Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location.
• Login to any system as required via device(s) provided by the contractor’s engineer and Site Manager and under their instructions.

Refresh laptops

• Collect existing devices from users and handover new devices in accordance with the migration schedule and project processes.
• Handover and collect the correct number of devices each in accordance with the migration schedule.
• Correctly update the Contractor’s workflow management system at all relevant steps.
• Report issues arising from migration activity promptly and accurately to the contractor Engineer and Site Manager.
• Where issues cannot be resolved immediately, pass them over to an onsite Post Migration Support Engineer.
• Conduct manual stock checks daily and report findings to the contractor Engineer and site Manager.
• Place existing devices collected from users at the Refresh Clinic within the packaging that was used to contain a new device and in accordance with the device Designation Rules mark the outside of the box to indicate whether it is for “disposal” or for Refurbishment.
• At the end of each day, move all the devices and equipment into the onsite storage location.

Soft Skills

• A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards.
• Work well within a team, report issues and risks, take part in team meetings, share ideas and work towards improving our service.
• Excellent written & verbal communication with customers to understand and to influence.

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Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.