Support Engineer - AI Healthcare Scribe (Hybrid UK)

Oscer; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthtech startup in London is seeking a Support Engineer to leverage technical expertise in customer support. Responsibilities include resolving issues, collaborating with teams, and ensuring customer satisfaction. Ideal candidates have strong communication skills and experience with Python, React, and Node. This role offers a flexible hybrid working environment alongside a chance to impact global healthcare improvement.

Benefits

Flexible hybrid working environment

Additional paid day off for your birthday

Personal L&D budget up to $1,000 p/a

Shares (equity) in the company

Chance to create a global impact

Qualifications

• Ideally 2+ years’ experience in a support engineer role.
• Strong communication skills and a customer-centric mindset.
• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.
• Eagerness to contribute to product improvement.

Responsibilities

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently.
• Collaborate with engineering and product teams to understand and resolve complex technical problems.
• Perform in-depth analysis of technical issues reported by customers.
• Fix product issues and bugs, ensuring reliable product performance.

Skills

Strong communication skills

Customer-centric mindset

Explain technical concepts to non-technical users

Experience with Python

Experience with React

Experience with Node

Experience with FastAPI

Experience with MongoDB

Proactive team player

Experience in a support engineer role

Job description

A healthtech startup in London is seeking a Support Engineer to leverage technical expertise in customer support. Responsibilities include resolving issues, collaborating with teams, and ensuring customer satisfaction. Ideal candidates have strong communication skills and experience with Python, React, and Node. This role offers a flexible hybrid working environment alongside a chance to impact global healthcare improvement.