Support Engineer

Semble; United Kingdom; Hybrid; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Private Health Insurance

Hybrid work environment

London office

Job summary

Semble in London, UK, is hiring a Support Engineer to be the first line of technical help for doctors, practice managers and clinic teams. You will diagnose issues, guide users to solutions, and contribute to knowledge base updates and FAQs.

The role offers hybrid work with options to work remotely from the UK or across Europe, plus a company MacBook. Join a fast-growing, collaborative team that values impact, collaboration and human touch.

Qualifications

• Customer service experience in technical support.
• Ability to diagnose and resolve technical issues.
• Clear communication for technical and non-technical audiences.
• Proficiency in creating and updating documentation.

Skills

Customer service

Technical troubleshooting

Communication

Documentation

Job description

About Semble

Semble is the care orchestration platform for private healthcare. More than 16,000 healthcare professionals across 80+ specialties rely on Semble every day to manage scheduling, electronic health records, billing and patient experience through one connected platform. We're a growing team of 130+ people across the UK and Europe, backed by leading investors and united by three cultural drivers, not values on a wall!

• Impact: we solve problems that matter.
• Collaboration: we achieve more together.
• Human Touch: empathy isn't something we talk about, it's how we work every day.

The role

Every day, doctors, practice managers and clinic teams depend on Semble to deliver care to their patients. When they need help, our Customer Support team is the difference between frustration and confidence. We're looking for a Support Engineer who will serve as the first line of technical support, answering questions and troubleshooting technical problems across all communication channels.

Whatwe'relooking for

• Customer service: Monitor and respond to technical support requests from new and existing clients, ensuring prompt and effective assistance.
• Communication skills: Clearly communicate technical information to both technical and non-technical audiences, internally and externally.
• Problem-solving: Proactively diagnose and resolve technical issues, taking ownership of cases and collaborating with teams to deliver solutions.
• Writing skills: Create and update documentation, resolution steps, help centre troubleshooting articles, and technical support FAQs.

What you'll receive in return

The great feeling coming with knowing you do something that matters: shaping the future of healthcare!

• Autonomy and ownership – we'll set the vision and share the context, then we trust you to run with things – that's the reason we hire you!
• 36 days off: 25 holidays +bank holidays +3 extra days (birthday and 'feel good' days) - that we will expect you to actually take so you can recharge and rest.
• Private Health Insurance – covering physical and mental health, as well as dental and optical!
• Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
• Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
• Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
• Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
• The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).

We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.