Support Engineer

Eurobase People; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job description

My client are an IT consultancy specialising in all things IT support, they are currently working with a government body.

Pay: £18.87

Locations: Helston, Aldershot, High Wycombe, Bristol

SC Clearance required

SC Clearance must be active

Responsibilities

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader