Support Engineer

L3Harris Technologies, Inc.; Tewkesbury; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading defense technology company is seeking a Support Engineer based in Tewkesbury, UK. The role involves assisting with the installation and configuration of systems, providing technical support for customer deliveries, and maintaining close customer relationships. Candidates should have over 5 years of experience in IT, Systems or Radio Frequency roles with excellent problem-solving and interpersonal skills. The company promotes a hybrid working model, offering competitive benefits and a supportive work environment.

Benefits

Hybrid working model

25 days holiday plus bank holidays

Private medical insurance

Pension scheme with employer contribution

Life Assurance

Employee assistance program

Qualifications

• 5+ years experience in IT, Systems or Radio Frequency role.
• Competent in managing servers and user accounts in Windows AD.
• Understanding of system integration and Radio Frequency systems.

Responsibilities

• Assist with installation, configuration, and commissioning of systems.
• Provide technical support for customer delivery projects.
• Undertake site visits for customer support.

Skills

Technical and computer literacy

Problem-solving skills

Interpersonal skills

Flexibility and adaptability

Tools

CISCO switches and routers

Windows Active Directory (AD)

Job description

Job Title

Support Engineer

Location

Tewkesbury, UK

About L3Harris

L3Harris is dedicated to recruiting and developing high–performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work‑life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission‑critical needs always in mind, our employees deliver end‑to‑end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Employee Benefits

• Hybrid working where possible, three days onsite per week
• Half day finish on a Friday
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 7% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt‑in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle‑to‑work scheme
• Employee assistance program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

What the role will involve

• Assist with the support, design, installation, configuration and commissioning of Systems, as well as Electronic, Radio Frequency, and IT Sub‑Systems in a networked environment
• Take responsibility for aspects of commissioning, delivery and deployment of ICI EMEA products/systems and upgrades, including taking part in Factory and System Acceptance, as well as providing technical assistance during the deployment phase
• Provide technical support and assistance for customer delivery projects and deployed systems
• Undertake site visits for existing customers both overseas and in the UK, during which you will be expected to provide the customer with product/system support
• Prepare documentation and training material and assist with customer training both overseas and in the UK
• Offer support to other functional areas where their technical expertise is relevant, including supplying technical documentation to support bid preparations, offering advice/guidance to support technical decision making on specific projects
• Provide input to the overall design of Intelligence and Cyber EMEA products
• Build close customer relationships to understand their future requirements, facilitating future business opportunities
• Contribute to the continuous improvement of company systems/products by understanding the customer's needs and wants
• Undertake any other reasonable duties as required by management
• Proactively support company compliance to Health and Safety legislation through adherence to company policies, processes and practices
• Ensure that all business activity is conducted in line with company values, policies and ethics codes of conduct

What you'll bring

• 5+ years experience working in a practical IT, Systems or Radio Frequency role
• Exceptional standard of technical and computer literacy
• Understanding of system integration of multiple sub‑systems and devices
• Understanding of Radio Frequency and Data communications systems
• Excellent practical and problem‑solving skills
• Competent in the administration of Windows Active Directory (AD), including managing servers, user accounts, security policies, and implementation of Group Policy
• Experienced in the administration of networking equipment, such as CISCO switches and routers
• Excellent interpersonal skills, to develop effective partnerships and relationships in a multi‑discipline environment
• Strong team player who is flexible, adaptable, and able to multi‑task
• Good presentation skills
• Self‑motivated learner who must be able to identify their own training requirements and be willing to be involved in activities outside of their immediate area of expertise, learning new skills on the job
• Visit customer sites both overseas and in the UK for system delivery and support activities

Important to know

Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

Equal Opportunity

L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.