Support Engineer

Bauer Media Group; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

28 days holiday and bank holidays

2 volunteer days

Bauer Academy for internal training

Enhanced maternity/paternity & shared

Flexible working

Job summary

Bauer Media Group is seeking a Support Engineer for its Data & Decision Sciences team in London or Peterborough. The role is hybrid, with some in-office presence required.

You will help keep data and analytics platforms running smoothly, improve observability, and support cloud infrastructure. You will work with engineers and stakeholders to enhance platform performance, security and access management, while developing your cloud and data platform skills and contributing to CI/CD and automation

Qualifications

• Experience supporting cloud-hosted platforms, infrastructure or data environments.
• Exposure to AWS services such as EC2, IAM, CloudWatch or related technologies.
• Experience using SQL and willingness to develop cloud data platform skills.
• Basic Python scripting and automation skills.
• Familiarity with Git/GitHub workflows and CI/CD concepts.
• Awareness of IaC principles and Terraform.
• Collaborative communicator with technical and non-technical stakeholders.

Responsibilities

• Monitor and support AWS services and cloud data platforms using observability tools (Grafana, CloudWatch).
• Respond to alerts and support requests to maintain reliable, observable platforms.
• Manage and standardise access permissions across AWS and RBAC.
• Assist deployment activities, CI/CD pipelines, and Docker-based workloads.
• Create and maintain documentation, runbooks and SOPs.
• Assist onboarding by provisioning system access.
• Serve as first point of contact for platform alerts, tickets, and access requests.
• Support security, compliance and vulnerability management.
• Collaborate with engineers and stakeholders to improve performance and processes.

Skills

Cloud platform support

AWS (EC2, IAM, CloudWatch)

SQL

Python scripting

Git/GitHub workflows

CI/CD concepts

Terraform / IaC

Observability

Communication with stakeholders

Tools

Docker

Terraform

Git

CI/CD pipelines

Job description

Are you looking for the next step in your cloud and platform engineering career?

We are looking for a Support Engineer to join our Data & Decision Sciences team in London or Peterborough on a hybrid basis.

Our Team: How we enrich everyday life

You will be joining Bauer Media Audio's Data & Decision Sciences (DDS) team, a collaborative group that helps turn data into trusted insights and solutions across nine European markets. We partner with teams across the business to improve audience engagement, support decision-making, and drive growth through data. You'll work alongside data engineers, analytics specialists, and platform experts who are passionate about creating dependable and scalable solutions.

The Difference You Will Make

As a Support Engineer, you will play an important role in keeping the platforms behind Bauer's data and analytics services running smoothly. You will help improve observability, support cloud infrastructure, and ensure colleagues have secure access to the systems they need.

Your Role

Join a team where your curiosity, technical skills, and commitment to continuous improvement can make a real impact.

Working Pattern/Location

Hybrid working from our London or Peterborough office, with approximately one day in the office per fortnight, moving towards 1-2 days per week over time.

Key Responsibilities

Responsibilities include, but are not limited to:

• Monitor and support AWS services and cloud data platforms using observability tools such as Grafana and CloudWatch.
• Respond to alerts and support requests to help maintain reliable and observable platforms.
• Manage and standardise access permissions across AWS and support role-based access controls.
• Assist with deployment activities, CI/CD pipelines, and Docker-based workloads.
• Create and maintain documentation, runbooks, and standard operating procedures.
• Support onboarding activities by provisioning appropriate system access.
• Act as a first point of contact for platform alerts, routine tickets, and access requests.
• Assist with security, compliance, and vulnerability management activities.
• Work closely with engineers and stakeholders to continuously improve platform performance and processes.

Required

What We Are Looking For

• Demonstrable experience supporting cloud-hosted platforms, infrastructure, or data environments.
• Exposure to AWS services such as EC2, IAM, CloudWatch, or related technologies.
• Experience using SQL and a willingness to develop expertise in cloud data platforms.
• Basic Python scripting and automation skills.
• Familiarity with Git/GitHub workflows and CI/CD concepts.
• Awareness of infrastructure-as-code principles and tools such as Terraform.
• A collaborative communicator who enjoys working with both technical and non-technical stakeholders.
• A proactive approach to documentation, standardisation, and continuous improvement.

Desirable

• Experience with cloud data warehouses such as Snowflake, Redshift, or BigQuery.
• Exposure to Docker and containerised deployments.
• Experience with observability, monitoring, or governance tools.
• Knowledge of data cataloguing or access management solutions such as DataHub.

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s In It For You

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing [e-mail]

We are actively recruiting for this position, so the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email [e-mail] we would love to hear from you.