Support Engineer

Cognizant; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading IT services provider is seeking a Support Engineer in London, UK. You will manage data pipelines, optimize AWS cloud services, and handle CI/CD workflows. The ideal candidate has strong ITIL, AWS, and DevOps experience, along with excellent communication skills. The position offers a hybrid working model with in-person interview requirements.

Qualifications

• Must be SC cleared, or eligible to obtain SC-level security clearance.
• Strong communication skills are essential.
• Experience with incident and change management.

Responsibilities

• Provide advanced support for ETL workflows and data pipeline issues.
• Monitor and optimize AWS services like S3, EC2, and Lambda.
• Manage CI/CD pipelines and troubleshoot deployment failures.
• Handle ServiceNow tickets for incidents and service requests.
• Collaborate with QA and DevOps teams for code deployments.
• Participate in root cause analysis for major incidents.
• Document support procedures and resolutions.
• Communicate effectively with business stakeholders.

Skills

ITIL processes

AWS cloud services

DevOps tools

ServiceNow

communication skills

Tools

Jenkins

Job description

Support Engineer

Full-time | London, UK

Hybrid working: 2-3 days per week on-site

Must be SC cleared, or eligible to obtain SC-level security clearance

Job description

We are looking for a Support Engineer with expertise in ITIL processes, AWS cloud services, and DevOps tools to join our support team.

This role involves managing and troubleshooting data pipelines, handling deployment workflows, and ensuring smooth operations across cloud and on-prem environments.

The ideal candidate will also have strong communication skills and experience working with ServiceNow for incident and change management.

An in-person interview will be required as part of the interview process.

Key responsibilities

• Provide advanced support for ETL workflows and data pipeline issues across various environments.
• Monitor, troubleshoot, and optimize AWS services including S3, EC2, Lambda, RDS, Glue, and CloudWatch.
• Manage and maintain CI/CD pipelines using Jenkins; troubleshoot build and deployment failures.
• Handle ServiceNow tickets for incidents, service requests, and change management.
• Collaborate with development, QA, and DevOps teams to ensure smooth code deployments.
• Participate in root cause analysis and post-mortem reviews for major incidents.
• Document support procedures, known issues, and resolutions in the knowledge base.
• Communicate effectively with business stakeholders to understand issues and provide timely updates.

Cognizant

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.