Support Developer: IT Helpdesk for High-Tech Logistics

WIOSS Witron On Site Services; Keele; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics support company in the United Kingdom is seeking a Support Developer to join their IT Helpdesk team. This role involves providing first- and second-line support for bespoke IT systems, ensuring technical issues are swiftly resolved while monitoring operational sites for system stability. Candidates should have a relevant degree in Computer Science or Information Technology, excellent database skills, and a flexible approach to work. Opportunities for development and a supportive work environment are offered.

Benefits

Performance-related remuneration

Pension plan

Professional development opportunities

Family business stability

Qualifications

• Relevant degree in Computer Science or Information Technology.
• Good all-round IT knowledge including Hardware, OS, Database, and Networking.
• Experience with Database skills (SQL), Oracle preferred.
• Robust diagnosis and analytical skills.
• Programming ability is beneficial.

Responsibilities

• Deliver effective first- and second-line support for IT systems.
• Proactively monitor operational sites to maintain system stability.
• Provide clear and customer-focused communication.
• Diagnose and remediate live technical issues.
• Support system enhancements and optimizations.

Skills

IT support

Database skills (SQL)

Hardware knowledge

Networking skills

Analytical skills

Education

Relevant degree in Computer Science or Information Technology

Tools

Oracle

Job description

A leading logistics support company in the United Kingdom is seeking a Support Developer to join their IT Helpdesk team. This role involves providing first- and second-line support for bespoke IT systems, ensuring technical issues are swiftly resolved while monitoring operational sites for system stability. Candidates should have a relevant degree in Computer Science or Information Technology, excellent database skills, and a flexible approach to work. Opportunities for development and a supportive work environment are offered.